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Advanced Portal Navigation not displaying in Employee Center Pro even after Sync Hierarchy

Not applicable

‎03-16-2026 03:41 AM - edited ‎03-16-2026 03:43 AM

Hello everyone,

 

I am facing an issue with Advanced Portal Navigation in Employee Center Pro and would appreciate any guidance.

 

Issue:

The navigation menu is not displaying in the portal. The header bar loads, but the menu items are empty.

 

Environment:

 

  • Portal: ESC(Employee Center Pro)

  • Navigation style: Top

  • Advanced Portal Navigation record: Active

  • Menu items: 12 items configured

 

 

Details:

 

  • The menu items are visible in the Advanced Portal Navigation → Menu Items related list.

  • Sources include both Taxonomy and Service Portal Menu.

  • The taxonomy used is Employee.

  • Topics such as Information Technology, Facilities, Shared Services, Workplace Services are present.

 

 

Troubleshooting already performed:

 

  1. Clicked Sync hierarchy in the Advanced Portal Navigation record.

  2. Verified the navigation record is Active.

  3. Confirmed taxonomy topics are active/published.

  4. Cleared cache using:

     

    • cache.do

    • sp_cache.do

     

  5. Tested by creating a new Advanced Portal Navigation, and it works correctly.

 

 

Observation:

The newly created Advanced Portal Navigation displays correctly in the portal, but the existing one does not render any menu items even though records exist.

 

Question:

Has anyone encountered a situation where an existing Advanced Portal Navigation stops rendering menu items while a newly created navigation works correctly?

Could this be related to taxonomy sync, portal configuration, or a known issue with Employee Center navigation?

 

Any suggestions or troubleshooting steps would be greatly appreciated.

 

Thank you!

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GarethP47479930
Tera Contributor

3 weeks ago

There is a fundamental deeper issue with this, this is not a cache issue:

1. Employee Center plugin updates break the APN from showing the currently associated taxonomy topics already synced into it.

2. Only Service Portal Menu's show on the Portal.

3. Re-syncing does not syncing anything, even with a new test Topic with linked catalog item.

4. Creating a new APN does not sync anything out of the topics.

5. The taxonomy EMPLOYEE is associated to the portal and new topics are associated to it.

 

This fact that is now not syncing Topics, is new and when this issue was starting to get noticed, the sync at least worked.

 

The plugins are breaking APN on portals where widgets are still OOB, Employee Center Navigation, Employee Header and Footer.

 

In some cases I cannot revert to a previous store version, because there is none listed.

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