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Navigate to Employee center > Administration > Portal Configuration> Open the Main menu record "Employee center Menu":

find_real_file.png

Once you are in "Employee center Menu", scroll down in the page, under Menu items you can see "More" as Label name, open the record

find_real_file.png

More will open like below:

find_real_file.png

Now, you can click on "New" Button to configure or add different items.

Let's say you want to add "My Cart":

find_real_file.png

Hit submit after you have Filled in "Label" and "Page".

It you show you :

find_real_file.png

Finally, you can find you Cart here :

find_real_file.png

8 Comments
Sarah Deady
Tera Contributor

Thank you, this is very helpful. Now I'm not sure how to get the Add to Cart button to appear on the catalog items in the /esc space. When you go to the same sc_cat_item page in /sp vs /esc the Add to Cart button appears in /sp but not /esc, and it seems it's because there are different widgets on the page in each space (SC Catalog Item in /sp, and HRM Catalog Item in /esc). Do you know what the easiest way around that is? Will I have to clone the page, add the SC Catalog Item widget to it and then use that page?

Dan O Connor
ServiceNow Employee

@Sarah Deady  This might be more about how your catalog items order method is set. Adding to carts is available for catalog items in the Employee Service Center. 

 

Assuming that you have order methods set to Add to Cart, you might need to ensure that you have Cart enabled in the ESC 

Dan O Connor
ServiceNow Employee

@Community Alums Worth noting also that users can go into the instance of their ESC Header, and enable Cart and auto update. If I'm not mistaken these are disabled OOTB on ESC.

 

But they can be easily turned back on to show the Cart icon and functionality users are familiar with 🙂 

 

Below is an example where I have enabled cart on an ESC through the Additional JSON options of the widget instance. 

 

DanOConnor_0-1666023923305.png

 

And now cart is back enabled

DanOConnor_1-1666023992525.png

 

 

soumya5
Tera Contributor

Hi Sandeep, How can we add sub menu items  to menu items under more

I am not able to add sub menu items as below image PFA

soumya5_0-1680015106117.png

 

adaptivert
Giga Guru

@tangcov .  check this out.

delblack
Tera Contributor

Thank you, Sandeep. The navigation path you provided helped to me understand another issue I was having with our banner menu. In our Test instance, the menu was no longer visible today when it was visible the previous day. Navigating to All > Employee Center > Administration > Portal Configuration I noticed the Employee Taxonomy was marked False. Changing it to True corrected the issue. 

rjrjenkins
Tera Contributor

We want to change the term "My Requests" to "My Tickets", can anyone point us in the right direction please?

Dan O Connor
ServiceNow Employee

@rjrjenkins You will need to edit the Main Menu record contained within the Employee Center record. I believe you will need to go into the widget contained there.

 

Worth noting however this will capture your change as making the header customised, and it will skip during platform upgrades. Might be worth a conversation to assess the value of the change versus just adopting our terminology 🙂