I want to modify request filter in ESC Portal to show watchlist tickets

ssswetha
Tera Contributor

‎10-13-2022 03:01 AM

Hi All,

My requirement is to add watchlist option to the request filter in the Employee Center Portal.

Upon selecting the "watchlist Tickets" it should list down all the list of tickets where the Logged in user is added in watchlist.

How could I achieve this?

Please find the screenshot below:

 

ssswetha_0-1665655273650.png

 

 

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1 REPLY 1

Not applicable

‎10-13-2022 06:29 AM

Hi @ssswetha ,

Each request filter is associated with a table that is an extension of the Task [task] table. You can use a condition builder to specify the conditions that a request must meet for it to appear on the user's requests page. You can also associate the request filter with a ticket page.

Procedure

  1. Navigate to All > Service Catalog > Catalog Administration > My Request Filter.
  2. Click New or open a record.
  3. Fill in the fields on the form.
    My Request Filter formField Description
    Short DescriptionDescription of the request filter.
    Table NameName of the table that the request filter is associated with.
    Note: The table must be an extension of the Task [task] table.
    ActiveCheck box to activate the request filter for use.
    Applies toSelect one of the following:
    • Desktop
    • Service Portal
    • Desktop/Service Portal
    • Mobile
    FilterConditions that a request must meet to appear on the requests page in the Employee Center.

    When defining conditions like case sensitivity or null values.

    Note: The conditions available to use are dependent on the table you select.
    Portal pageTicket page that the request filter is associated with.
  4. Click Submit or Update.