Removing the PDF attachment from search
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07-07-2026 11:59 AM
We currently have PDFs attached to our knowledge articles, but we have the PDFs embedded into the article so they don't have to click on an attachment. Is there a way to have it where it does not show the PDF attachment in the search results?
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07-07-2026 12:33 PM
Hi @MeganCox
To "remove attachments from search results, you can set the flag on the AI Search > Indexed Sources > (the name of your table) > Advanced Configuration (related list) > index_attachments"
Refer: Changing the default attachment behavior in AI Search
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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07-22-2026 10:51 AM
Hmmm. I tried this and it still showed the link to the article as well as the box for the attachment in the search results.