Removing the PDF attachment from search
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3 weeks ago
We currently have PDFs attached to our knowledge articles, but we have the PDFs embedded into the article so they don't have to click on an attachment. Is there a way to have it where it does not show the PDF attachment in the search results?
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3 weeks ago
Hi @MeganCox
To "remove attachments from search results, you can set the flag on the AI Search > Indexed Sources > (the name of your table) > Advanced Configuration (related list) > index_attachments"
Refer: Changing the default attachment behavior in AI Search
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Wednesday
Hmmm. I tried this and it still showed the link to the article as well as the box for the attachment in the search results.