I work for a financial institution, and we have recently made a number of short videos to help learners who do better with visual content. What are some ways you guys are putting together video libraries for display in EC/ECP for anyone using the Ser...
I am working on a requirement in ServiceNow where I need to restrict users from accessing the backend view of a request record when they search for its request number.Currently, when a user enters a request number (e.g., REQ0013699) in the search bar...
here can I locate examples of APM flow charts
Hi Friends, I'm into ServiceNow HRSD Employee Center Portal Implementations where we have enabled Bell Icon for any events to notify users like when cases are getting created or commented or awaiting acceptance. But, Bell Icon subject line is not get...
As a Service Desk Agent, I want my name to appear as "Service Desk Agent" instead my original name in the activity section of the portal when I'm commenting to the caller so I can remain anonymous when providing support to a caller for an incident th...
Hello Everyone, I have come across a requirement from client where they are expecting that all catalog items within the order guide should be visible in the Employee center, but certain catalog items need to be made mandatory(user cannot skip those) ...
Right now, the widget we’re using doesn’t appear to have a limit on the number of events it displays, which causes the list to become overwhelmingly long. We’re interested in exploring alternative widgets that might present upcoming events in a more ...
We’re currently in the process of updating our homepage and would love to gather input from others who have gone through this. Specifically, we’re interested in learning which widgets you’ve used on your own homepages and any recommendations you migh...
Hi Everyone, We are in the Yokohama Version. We are having the catalog items and those are visible in the English Version in the ESC portal category page. And when we switched to the German Language some of the catalog item are not visible and showin...
Using a Zurich instance, I've committed the 2.1.1 update set and attempted the Configure an Instance - Theme Builder lab several times but it does not return the created and published theme . I've logged out and back in but still the same. Does any...
Hello All, I created a custom genius result for web applications (sn_ex_sp_pro_web_application). It is a clone of the OOB Catalog Item record except it points to the web applications table and the query is "active=true". I connected it to the search ...
I'm not able to understand from where we can change the fa-fa image of the attachment picker for the upload. Also, I'm having issues in changing the text that comes after "Choose a file". If anyone has any idea about how we can customize the image an...
Hi All,I’m working on a requirement to display the Approver for a custom Procurement Case in both the backend form and the My Requests page in Employee Center.As a requester (Requested By / Requested For), when an approval is generated, the approver...
Does anyone else have issues printing knowledge articles directly from Employee Center? We have a requirement to be able to print articles from the front-end of Employee Center. I have tried in both my PDI and our company's site and below is what I g...
On our news articles, we put some hyperlinks to external resources. Is it possible to track the clicks on these links in any way?