Resolved! Hide Due Date in HRM Todos Summary
Hello, everyone,I would need support in trying to remove the duedate from the HRM todos Summary widget as highlighted below: Would you know the best way to do this?
Forum Posts
Employee Center Search Results Showing up in Service Portal Search Results
We currently the Employee Center set for HR use and we have the Service Portal set for IT use. Currently when searching in both Virtual Assist and Regular searches via the Service Portal, catalog items that should be only restricted to the Employee ...
Resolved! News Article Content Editor
I am creating a news article and using the content editor. I accidentally clicked paste when I wasn't clicked on the correct block, and it put it down at the bottom of my screen "why it matters". Since this is not in a text block or any sort of conte...
AI Search link
Hello. We recently switched to Employee Service Center and enabled AI Search. If I search for the word "indemnity", one of the first results that pops up is KB0017092. When I click the link, this is the site that it attempts to go to: https://[my i...
Resolved! Allow a user to close an incident from portal
Hello, I received a request to allow users to close their Incidents but not resolve them. When I use the Incident Standard Ticket Action widget on the Standard ticket page, it only allows the user to resolve. I am somewhat of a newbie so I am not su...
Content Publishing
I'm looking to identify ServiceNow University courses and training sessions for our University team's developers that include instruction on the following topics:1. Content Publishing2. Content BuilderSpecifically, I need to find courses that contain...
Resolved! Employee Center Mega Menu Get Support
Hi Team, Get Support Menu item is stuck on left side.Even though we are creating new menu items and selecting position right, still they are showing on left side. Thanks
Resolved! Taxonomy Topic Chart of relationships - Similar to Org Chart for Topics
Has anyone built a visual view of the Taxonomy Topics, similar to the Org Chart or ITOM Relationship view. This would be useful in the Native and possibly in the Employee Centre. Ideally it would have the featuresSelect Taxonomy or specify the Taxono...
Videos in Knowledge Articles
We have created some short videos for end users that are helpful for completing certain things, so that we can appeal to all kinds of learners. I know there's an option to embed a video inside a knowledge article, but is anyone else doing something c...
Is there a better widget than Simple List?
I am looking to make a "Company Directory" that is a list of departments that shows the department head and other contacts (we have as user references on the department table) on a custom Page in EC Pro and the only Widget I could find was the Simple...
Need to customize TinyMCE Editor buttons in Service Portal toolbars (they appear hard-coded)
ServiceNow has a number of TinyMCE system properties, available in sys_properties.list, that allow customizing the toolbars in the TinyMCE editor. If you filter by "*glide.ui.html.editor" you'll find a suite of properties for customizing the HTML and...
Rich Content Editor Not Loading Properly
I went into Rich Content to edit a subtopic page, and when I began creating the components it looked just fine. However, now when I go back into it to try and make updates, the editor window does not work. The UI looks messed up, it won't show any bl...
How to configure Activity tab on standard ticket configuration ESC
I want to configure standard ticket form on ESC, my requirement is to add resolution information to the activity tab. Is it possible OOB or customization required??
Custom Search widget created in ESC Portal routing to Catalog builder view or backend view
Hi i have created a custom Search widget in a custom APP scope, which contains custom Search Application and Search source in AI Search with ESC PortalSearch Source on catalog items table to suggest catalogs created within custom scope, which gives ...
Dual Search Results Topic/Sub Topic on HRSD ESC Portal
Hello Friends, We are into ServiceNow HRSD Implementations, and we are enabling HRSD Module for Multilingual countries. We are facing one major issue on Employee Center Portal where we search for anything in Global Search like Benefit, Compensation...
