AI Search Spoke license
One of our customers already uses the AI Search capability in production. Does it also include AI Search Spokes (e.x., Ingest Document,.... ), or one must buy a License to use these spokes in production?
Forum Posts
Employee Center - Taxonomy missing from menu
Hello, this is probably a really simple query. I've had a look at Employee Centre in our instances and the "employee" taxonomy isn't displayed on the menu bar, despite being active and selected as the current taxonomy.
"Approve" and "Reject" buttons are not appearing on the My Tasks in the ESC portal
My Tasks is displaying approvals for Knowledge articles, but the Approve and Reject buttons are not visible. However, users with the admin role can see the buttons. I tried assigning the Approver_user role, but it didn't resolve the issue. In the nat...
Employee (not agent) Work Schedule
Working on migrating a scheduling feature into servicenow - and was looking to see if there was an existing feature, or a plug-in around defining employee work schedules (non-agents). Employees need to define their own work schedule on a two-week ba...
Viewing "My Requests" Widget Results from Service Portal in Fulfiller View
Hi, I currently have a working "My Requests" widget in EC Pro/Service Portal which is configured via Service Catalog > Catalog Administration > My Request Filter . I'd like to be able to view the returned results I see in my EC Pro/Service Portal u...
How do I edit mega menu so subtopics with no children line up next to the ones with?
I see when you add subtopics to the mega menu without children, they get stacked on top of each other. How do I edit it so instead of them stack on top of each other, they line up horizontally like the subtopics with children? And is there currently ...
Find taxonomy UNCONNECTED content
Hi, I've created a report using table Connected Content [m2m_connected_content] which is great for showing which articles are being used in my taxonomy. However, I would like to show which articles are not connected to a topic. I've found table Unco...
esc-suggested is redirecting the URL to id=form instead of id=sc_cat_item
from esc search box when we try to open catalog item from suggested it is opening the catalog form view and same applies to knowledge articles
Estimated Time To Resolve (ETTR) on Record Producer?
I understand Estimated Time To Resolve (ETTR) is visible for Employees/Requestors on EC Portal, but where exactly? Is it visible on the Record Producer page? Employee clicks a particular HR Service and lands to the Record Producer page, will ETTR be ...
Catalog Item Location field variable is not working in Portals (service/Employee Centre)
I have a Catalog Item name as Application request in which we have given variables, such requested for, Location , and choice fields etc....so, In ames we have a new company that is Hunter Fan and we have been giving the same instance to them to us...
ESC Portal Content Publishing
Hi I have created an Content Publish record to display an image as a banner. On the schedule plan I have give the page and content experience widget but still I am not any image on the ESC portal. Can you help me what would have goon wrong. Thanks
Validate Contextual Search present on UI page using ATF
How to Validate Contextual Search present on a record producer UI page in Employee Center using ATF?
How to create User Criteria "Not Available For" Section on Quick link
Hi, I am trying to create "Not Available For" User criteria Section on Quick link form using Many to Many Definition types of related lists because It's not available on it. Unfortunately, it's not working as expected. Means, after adding US Employee...
Content Engagement
Hi Experts, If an author posts an article in the newly upgraded Content Engagement module for news articles, is there a feature that notifies the author when comments or reactions are made? Thanks
Unwanted behaviour: Images in knowledge articles clickable and will expand automatically
When viewing knowledge articles in the EC Portal, all images in articles have the tag Role="button" automatically applied to them (this is not in the raw code from the article body in the article record). In turn this leads to images "popping out" of...