Hello I added a new ticket type to the "My Requests" View on the Employee Center by adding the ticket to the "My Requests Filter". While that is good and all, I really want to be able to allow the user to view details of that request. For example: ...
I have used the OOB standard ticket attachment widget in my instance as well as PDI, this is working correctly in PDI, but not in my instance. Is there any configuration required to disable that icon or is it role-based? My requirement is As a non-ad...
Do you have any idea how to redirect users who are part of a company X regardless of their role to the portal Emplyee Center and prevent them from accessing the back office? I have set up redirection rules that work at login, however when you change...
Hello,I want to create a report/dashboard where I can track the leave records of resources but don't want to create any catalog item/record producer for this. I have excel sheet(attached screenshot) where resources update their leaves how ever we hav...
Hello everyone,I’m working on configuring the (ESC) portal and need some assistance. I want to add a specific Knowledge Base as a Topic under 'Technology services' On ESC portals so that when users click on it, they can see all related knowledge arti...
How would I go about adding the delegate option to the Employee Center? I keep seeing articles referencing the widget but none that will give the delegate option in the profile menu.
We have a record producer in our Human Resource: Core application. One of the variables is mapped to subject_person. I need to make this read only for non HR staff and non leaders. I thought this would be easy enough with a catalog client script h...
Hello,We are trying to utilize the Employee Center as a one-stop shop for most users. For this to work, we need to be able to view and close Service Catalog Tasks from "My Tasks" page. I have created a new to-do configuration for sc_tasks that are as...
Is there away to change the display of the Quick Links widget in ESC? I would like the links to display as they display on the "Quick Links on Topic Page" widget and not the "Quick Links" widget. This is only to give me more real-estate on the page...
Hi All, We are currently in the process of migrating to ESC and have set up our new taxonomy; we have our taxonomy set in the following simplified structure: Homepage > Technology Services > 9 child topics relating to different catalogue categories. ...
Hi, when I add the Homepage Search widget to a portal page, even on a page where the widget is already present and correctly sized, the new instance of the Homepage Search widget appears significantly larger. I’ve checked the settings, and they are i...
Hi guys, I have encountered 2 issues at the Employee center. 1. My active itemsActual: The request doesn't show the request information on the My Active Items widget. Expect: I want to display the name of the catalog 2. My tasks approvalActual: The r...
Hello All, We have a requirement wherein the "Requested due date and time" should accept date/time based on the selected Request type. For example: When Users choose Request type: “Update” or “Archive.” user is able to set a due date between 3 and 8 ...
Question About Learning ServiceNow!!! I hope you are doing well. I want to start by expressing my excitement about working with ServiceNow. As I explore this platform, I have a question: Do I need coding or scripting skills to use it effectively? I c...
I am trying to configure Employee Center on UTAH for the first time, albeit a bit late to the party. When I search on the home page at the top or where it says 'How can we help?' I don't get the results I am after or similar to those I get on the Ser...