Removing padding on Catalog Item picture/icon
Hello! Was wondering if anyone had any luck removing the obnoxious padding that is on the catalog item icons.
Forum Posts
How to fetch Variable Editor Values in Widgets
Hello Everyone!I am trying to fetch values from Variable Editor in my custom Widget in Server script. The Variable editor is defined on the User Table and it has around two variables, could anyone please guide me? Thank you!
403 Forbidden - After redirected one instance's URL to another
Hello, We redirected the previous instance's URL to a new one. We have changed CNAMES. But, we've encountered the 403 forbidden error. what might cause this problem? Thanks, Yakup
Migrating from service portal to Employeecenter portal
Can we extend the Employee Center portal for purposes beyond the HR module? Specifically, we are looking to create a portal for managed services, allowing customers to raise cases or requests for services such as computer sales, leasing, and conferen...
Resolved! Customized External Search Source - Show Only Knowledge Articles that are not expired.
Hello, We have build a customized external search source that looks up another instance of ServiceNow to provide knowledge articles on our Employee Service Centre, which works great. However, we would like to exclude knowledge articles that have exp...
Floating shopping cart widget
I would like the submit button for catalog items on the employee center portal to scroll with the page instead of being static in the upper right. I found this question asked many releases ago but nothing recent. Can someone please direct me? We are ...
Show 'Close notes' in the activity of Incident, RITM, HR case in ESC portal
Hi,There is a requirement to show 'Close notes' in the activity of Incident, RITM & HR case in Employee Center portal. I need some advice on how to achieve this requirement. Also it should show in the timeline format like worknotes & comments, additi...
Resolved! Requests Scripted List Menu not returning all queried records
Hello ServiceNow peeps,I'm currently encountering a challenging issue with a Service Portal widget designed to display a dropdown list of both sc_request and universal_request items. Despite ensuring that both types of requests are being fetched and ...
Resolved! Remove Cancelling Tickets
Hello all, Is there a way to stop users from cancelling HRC requests that were assigned to a particular assignment group? This is a tricky question, but a colleague would like to stop requests that were assigned to their team. This will ensure that t...
Open the links in Web application widget in same tab
We can add internal/external links using the web application module in the backend navigation. This link will be visible on the employee center portal homepage under 'My applications'.The url open in new tab in general. Is there a possibility to add ...
Mark remaining approval as not required if any approval is approved
Hi All, Having a requirement that, In a catalog flow in the flow designer we are triggering approval to line manager once the request is submitted. if the line manager is not approved in 3 days then the approval will trigger to manager managers. and...
Service Portal - how to trigger save of cart upon change of requested for user?
Vancouver Patch 9: Service Portal, not employee Center Backgroundwe have a customized checkout process that was done for standard UI / CMS back in Eureka versionFor portal, custom Service portal widget, angular ng-template, angular provider and scrip...
Walk-Up - cannot figure out why one page show next date time and the other not
Hi All,need help.Why page on the right side doesnt show same information as page on the left side?It is same location, same schedule, why the right side doesnt display next available time?
How to bypass Workflow approval, when the approver has left the organization
Common approval workflow being used for multiple catalog items. How to bypass the approver, who has left the organization (Active=false) and another persons (Active=true) id is being added as an approver manually to catalog item related list so as to...
Resolved! How to add/associate knowledge articles to Employee center Portal? how to remove/hide portal footer?
Hi, 1. There are 727 Published articles, how to add these articles to Employee center Portal?How to create different categories/Topics and associate them to articles? 2. How to hide this footer widget? 3. How to change the logo here?I want to add our...
