Can we configure the Journey creation page on portal? When we go to Journeys page on Employee center portal, while creating a new Journey we have default field 'This Jouney is for?' which is a reference to user field. Can we display the email of the ...

We can add internal/external links using the web application module in the backend navigation. This link will be visible on the employee center portal homepage under 'My applications'.The url open in new tab in general. Is there a possibility to add ...

I have a custom field "Resolution comments". I have a UI action which when selected should open a popup with a free text to be entered. This text should be saved to "Resolution comments" and then the state of the case should be moved to Closed comple...

In HR cases, I have a state as "Awaiting customer response". I want the HR cases to automatically move to 'Closed complete' if the state has been "Awaiting customer response " for more than 5 days. Can I get some help in this?    

I have a requirement to integrate IVR with Service now. As I am new to service now, what is the suggested application and ways to implement it. Are there any docs available that I can refer to?.