The todo's Count shows 6, but active tasks are 5.Already checked this article Not all the expected To-dos are listed in the 'Open' or 'Completed' tabs on the 'My To-dos' page on Employee Service Center - Support and Troubleshooting (servicenow.com) b...
I have written below BR to copy attachments from SCTASK to RITM but whenever I am attaching new file it is copying all existing articles in SCTASK to RITM.It need to copy only new file to RITM. Can you please help hereBR table name:sys_attachment & w...
In the attached photos, after uploading a svg image, ServiceNow portal is converting the image to iix format and in the attachment as you can see we cannot change the properties of an iix format as it is not standardized format of HTML. So, how can w...
Hello, We want to set up Agent Chat on our ServiceNow instance, which works pretty well OOTB. How do you configure the search sources for the Agent Chat, so that if, for example, we wanted to add a custom topic to the agent chat so that a user can s...
I have the following request: create a bubble for the virtual agent, but the chat is configured by Service Portal Agent Chat. How do I create the bubble? Example:
how to set the user to route to the submit the survey in the employee center through the email notification for the end user.
There is on change Catalog client script which will trigger when the request type field is changed. This client script will internally call script include.While performing on change action ESC form I'm getting console error called (Only in STAGE envi...
Hi AllRequirement in the change record if any comments updated it has to update in approval record comments it has been achieved but I have to display approval history or if any changes happen in the change record however it will update in change wor...
I deleted the base data on my personal instance in the employee center while trying to redo the categories, now i am trying to reload the base data but with no success. do you have any suggestions?
Hi experts,Our catalog search results in the portal when opened displayed the page Id=form instead of id=sc_cat_item.Why is this behavior and how can I fix this? TIA
Hi I am trying to customize my EC portal, but when i look it up on my mobile view the welcome message is not showing neither the image I have on the desktop view, could you help me please?Mobile viewDesktop view
Hello I would like to add "Close notes" field on this section, after the information displayed, when it has something written in it (request) I have been through "my requests" widget, service portal configuration pages, instances, and so on, but cou...
Dear ServiceNow Community,I am facing an issue with visualizing the following hierarchy in a Catalog Item, where all fields are reference fields:User selects LocationThen BuildingThen FloorFinally RoomThe hierarchy is structured as follows:Room depen...
(IT9It is Possible to Add Taxonmy like (IT, Risk and Compliance, org Chart ) to the main menu near to MY task , My request etc. as attached Image, Main menu is in first line and taxonmy is in second line..it is possible to make alltogether in one lin...