Add Knowledge Base in the filter option on the ESC Portal
How an achive to add Knowledge Bases as the filter option and the knowledge Bases as drop down on the filter on the ESC Service portal.
Forum Posts
ESC: Service Status and Service Status Updates
I need to be able to enable users to easily see the Services and subscribe to notifications for those Services if they are affected by Incidents, Problems or Changes. It appears that the Service Status and Service Status Updates widgets would solve t...
Need to create a seperate portal like ESC for Non-IT catalogs
We as ServiceNow platform partner have delivered ITSM solution for the customer and deployed IT catalogues. Now, customer is looking for a new employee centre portal separate from the existing one. They want the existing portal to cater only to the I...
Search Knowledge button on UI form
How can I make the 'Search Knowledge' button next to the Short Description field larger? More prominent.
Customizing Search Result Grouping in AI Search to Differentiate Between Catalog Items and Knowledge
I am looking to customize the AI Search setup & in particular Typeahead search widget-search dropdown results to differentiate between various search sources, such as catalog items and knowledge-base articles (Inspired by the "Customized Search" scre...
Report to show to show total count of comments in a ticket
Hi All, I need to create a report to show total count of additional comments for each ticket seperately. Please help on this on priority. Regards,Joyal Robert
What "widget parameters" needed to make "hrm_todos_page" page show the approval source record form?
What "widget parameters" needed to make "hrm_todos_page" page of Employee Center show the approval source record form?I added a "Task Configuration" under the OOTB "To-dos Configuration" (Approvals).Also, under the "Task Configuration" I created, I a...
Clear values based on the option selection changes
Hi All, having a requirement that, we have a catalog form with the variable date range field type of multiple choice 1 day, 1 week, 1 month, i.e,based on the option selection two fields will get populated start date and end date. when ever the opti...
Resolved! CAD
Which of the following statements must evaluate to true to grant a user access to application table's record? (Choose three.) A. Conditions configured in the access controls must evaluate to true B. Scripts configured in the access control must evalu...
Can a Service Portal Announcement include a link to another Portal?
Can a Service Portal Announcement contain a link to another portal? We are migrating to Employee Center. We would like some of our old legacy portals to have an announcement redirecting to the new EC portal. But we would also like the new EC portal t...
Resolved! Export all tickets under my request in employee center page
Hi,I want to export all tickets under my requests page in employee center portal.Is there any way?
Resolved! Is it hard to find a ServiceNow Developer that is also a great ServiceNow UX Designer?
Has anyone had any luck with finding someone who is both a ServiceNow Developer & a great ServiceNow UX Designer? Thanks.
Resolved! How to remove "Request password reset" link from "Get support" menu available in ESC Portal
I want to know how to remove one of the link "Request Password reset" which pops up on click of "Get support" menu in ESC Portal Homepage. Please refer the screenshots below and it's OOB : @Ankur Bawiskar Any idea on this part? Thanks,Balaraju
how do we get table information
Hi Team, how do we get the table information, what is the use of table, for example we all know incident table can be used whenever the un planned interruption happens on service, we can create incident, like wise how do we know about the informatio...
Date population based on the end date
Need suggestion on one script, Based on the option selection need to set the end date from the start date. Choices - 1 day, 1 week, 1 month. if 1 week is selected, then based on the start date need to set the date in the end date field. tried the be...