I create a knowledge base article, submit and publish it.The Publish workflow is 'Knowledge - Approval Publish'.Approval task is triggered, but when the knowledge base owner logs into their ESC, they do not see the approval task in their My tasks/Tod...
Hi. i want a reopen button in my esc employee portal. i am working on procurement case management. Once I received the resolution to the query, I want an option to re-open the case with the option to add the comments and reason for re-open these opti...
Hi everyone, I just cloned the HRM Catalog Item and SC Catalog Item widgets, and I redirected the custom from hr to sc. But for some reason the CSS broke. I've already looked at the dependencies, pages, containers, lines, etc. Does anyone have any su...
Hi Experts, I want to change the background color to #12086f and font color to white of the below info message on service portal page. How to achieve this? Regards,S
GoalThe goal is to add a field style (represented by a green teal dot) to the incident list view when either the caller or a user listed in the Additional Information or Work Notes watch list responds or updates the incident. While the field style wo...
Hi All, Our customer who is moving to EC Pro wants to have a ‘waffle’ on the top left side of the Employee center header, to recreate functionality provided by Microsoft (they are moving from a SharePoint intranet to EC Pro). We have already discuss...
I am in the process of migrating from the Service Portal to Employee Center. I've managed to configure it and customize it as needed for my company, but I can't seem to find where I can customize the way it displays on the browser tab. Does anyone ...
1- Logo are currently placed On left hand to be deleted and different logo need to be placed on right side . 2-Change of links.
Dear AllGreetings!Please be informed that I am facing concerns while searching for special characters in portal global search. I have knowledge articles from different domain i.e Microsoft and Microsoft+ both are different agencies and have separate ...
We're running the latest Employee Center and Content Publishing plugin versions for Vancouver and I wanted to know if there's a way to create a news article using the Content Library & Rich Content Editor that opens to an external URL/source when som...
Hello I try to implement a new background image into the "Employee Center Homepage" I have added some CSS: On any first load or reload I get only the upper part filled with background image (looks like the first 2 containers). Any resize of the br...
I am looking for click data on Employee Center usage. For exampleHow many times was a Quick Link clicked?How many times was a topic page visited?We need to break down the data based who clicked the link (department, location and other user attributes...
When I submit an article to our Internal Knowledge Base, set the group that "can read" and publish the article, when I go to the Employee Center, and impersonate a person in the "can read" group, I can see the article but when I click on it, I get th...
Is there a way to change the My Applications widget to view "all" by default instead of "recent"?For a new portal deployment we don't want users first experience to be an empty widget, but rather see the content they can explore with this feature. Un...
Hi everyone, Trying to update the placeholder text in the homepage Search widget on an EC Pro Portal. It seems like the widget behaves differently depending on is AI search is enabled for the platform or not. In a platform without AI Search I can ea...
