Hi Community, Is it possible to have the Now Assist Virtual Agent visible when selecting specific pages on the Employee center? For example: when users select the "IT Support" topics and pages related to IT. Thank you,Heather
Hello All,Could someone please help me with an issue in the Employee Portal?I have the following taxonomy structure:- Topic A (Parent)- Topic B (Child of A)- Topic C (Child of B)- Topic D (Child of C)A catalog item and a Knowledge Article are mapped ...
I want to add the Topic Content widget to a page so I can add some catalog items to it. I see that you can filter it by A-Z or popular. Do you guys know if when sorting by popularity, is that popular to the user, or is that popular across the entire ...
Working on a mockup for our new Service Catalog Page. 2 questions: Is there a way to have it where the topic content widget (currently labeled Browse Tickets) can filter any further down by category? We have the categories on the side, but if you cl...
I'm trying to create a new ticket page. I put the categories widget on there, but is there a way OOB or to configure it to have it where it can expand? Right now, when they click on one of the categories, it takes them to the Service Catalog page an...
We are trying to overhaul our current Service Catalog, but it's proving challenging. Before we sink any more time into it, is there any way we can just purchase a prebuilt template or something similar? We have a development partner, but they are slo...
Can someone tell me what the difference is between the EC Pro Events, Company Events, and Calendar content? I've tried to search for documentation, but haven't been able to locate anything.
Hello Guys, I would like to know what all the Custom skills, AI agents and Agentic works I can build in ServiceNow.Can anyone give me few ideas.. we are trying to leverage AI in our organization so trying to see what can we build.. please let me know...
Does anybody know if there is a way to bulk print ALL Knowledge articles within a Knowledge Base. I know we can print/export articles one at a time, but a request came in from the business to have all articles provided in a bulk print job. We have ov...
Hi everyone, I need your help with something that seems basic but I haven't been able to resolve.I have an Employee Center set up with a service catalog, and while structuring it, I noticed that the word "Topics" keeps appearing as I navigate between...
We're exploring the Knowledge Center in our test environment. Currently, we're on the Zurich version. I'm curious to understand:The differences between assets and attachments How to make attachments appear in published knowledge articles
How to change Technology services page in employee center portal,i want to make few chnages how can i do this?
Hello, we've noticed that knowledge block attachments (kb_knowledge_block) do not appear to be indexed with AI Search. We can't add the kb_knowledge_block table as a child table on the AI Search Indexed Source for Knowledge table (kb_knowledge), eith...
Hi All, I have requirement where I need to make comments mandatory for the KB article helpful no in Native Ui search same as Employee center knowledge feedback comments.Please let me know if anyone is aware of this.Regards,Dev
Is there any way that you can make something in the employee directory clickable? Right now we have it where when you click on someone's record, it takes you to the employee profile card associated with the org chart. We have an item in our table tha...
