What are the recommended Taxonomy nodes (L1, L2) for IT service organization?
We are planning to move to ESC from existing SP portal. What are some of the recommended Taxonomy nodes (L1, L2) for IT service organization?
Forum Posts
How to automatically connect knowledge articles to topics via category association?
Hi,We’re running into an issue with the “Enable connected content autosync on topics” property in the Employee Center. According to the documentation, this should automatically sync new knowledge articles (and other content) with their related topics...
Search functionality on My Task tab on the esc portal
Hello,I want to add search functionality on the My Task tab on the esc portal. so that approver can search the approval task from the number. is this possible?
How do I control the fields to be displayed for HR Case Tickets?
We want to modify the green section here in the HR Ticket page to show more information:Is this done directly on a widget or is there something in the Standard Ticket Configuration that can do this?
Require a number greater than 0 on string variable on Record Producer
Scenario:Record Producer for a demand on the ESCQ1: Is this a capital project (y/n)If yes, make Est Capital Expense mandatory and non-zero.Est Capital ExpenseSLTValidation Regex=NumberFor Est Capital Expense, how do I force users to enter a value >0 ...
Test Scenarios - Now Assist
Hello! We are implementing Now Assist for EC Pro and HRSD. Are there best practice testing scenario guidance that anyone could provide? Thanks in advance!
Unable to terminate active instances
Even after completing the below courses , i am unable to terminate their instances , which is not allowing me request for more lab instances ( ServiceNow Administration Fundamentals) Welcome to ServiceNow (Zurich) Terminate Instance Micro-Certificati...
Employee Center Banner
Hi All, I cannot seem to figure out how to get these types of banners on my portal homepage and how to configure them. Are these OOB or are they created elsewhere (content library?). Thanks,Evan
How to display relevant knowledge articies for incident,RITM and demands on esc porta
I have a customer requirement where they want to show relevant knowledge articles when incident got created on esc portal. as like we are getting related knowledge articles for now support.I have attached the screenshot. As I am quite new to portal c...
Guided tour is not appearing on EC pro hrm_ticket_page in service portal
Hi Team,I have configured a Guided Tour for the EC Pro hrm_ticket_page in Service Portal.The tour is active and published. However, it is not appearing on the portal page.Things checked:- Tour is published- User criteria is configured- Page ID is cor...
User experience analytics - navigation paths & page information
Hi all, we've been trying to set up the User Experience Analytics on our service portal for the org. My question is related to the "Navigation paths" and the "Pages" dashboards. For Navigation paths, this is what we are getting from a dev instance: ...
Resolved! 'My Request Filters' for different portals
Hi All, Could someone advise if My Request Filter in the Service Catalog module can be configured for different portals?We have two portals:Employee Center - for internal (OOB)Client Support Center - for customers (custom portal)We want to show diffe...
How to integrate SharePoint files into ServiceNow AI Search
What: a custom integration that automatically sends documents from SharePoint to ServiceNow to be made available via AI Search. You can then perform a search in Employee Center using terms from anywhere in the file and have the file appear in the sea...
Resolved! Recommended for you instance is not previewing (Relevant for you Widget).
Hello Everyone, While I'm trying to upgrade employee center service to ESC Pro initially I have seen the Recommended for you widget in the portal later its showing no preview available as per the Screenshot. Can anyone help me on this issue.
Content Publishing - Text not aligned
Yokohama instance - we use Content Publishing for a role and region landing page in our knowledge portal. When I go to create three different columns, it all looks even in the Editor, but when I publish, it's no longer even in our knowledge portal ...
