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Hello One of the requirements that we have regarding the case creation on the Agent Workspace is the ability to pull up information from reference fields on loading of the form and ensuring that information is available.  In this case, we want to sho...
I have a UI policy running with these following actions: You'll notice that the field names are dot walked fields and we are trying to render them invisible in a specific scenario.  Except that we cannot.  We can render them read-only, but not invisi...
Our client is a bilingual client that wants to use both languages in the ServiceNow Environment.  However, due to language conventions in the country in question, most translations in the table names are incorrect and require a change to the table la...
For the rich_description field on sn_hr_core_case form, I noticed this option:I am already aware of the system property glide.read_only.legacy_read_only_behavior which is set to client_script_modifiable.  But how was this Read Only Option set in the ...
We have a custom form that has an Incident Reference field and understand that it shows the incident number instead of short description.  We are also aware that the current dictionary of the Incident form has the number field as the default display ...