Enhanced Knowledge Article Editing
I am looking for more details around the Enhanced Knowledge Article Editing feature that will be deployed in December 2025. ,
Forum Posts
Figma Documentation
Hello, I'm working on designing specifications for the implementation of ESC Pro on a company, and I need to create prototypes to make some test with employees. Thanks a lot for providing Figma resources, but unfortunately, I cannot find any resource...
Is it possible to hide "Contains any selected" text from Filter widget, AI search?
When using AI search in employee center there is a text displayed in the Filter widget.This text is always displayed even when a source is not selected. Is there any way we can hide that text?
Is it possible to change the appearance of hos AI saerch results are displayed?
When using AI search the appearance in search result view is a bit different from the previous view. See attached images.Is there any way to configure lines or something similar?
After zurich upgrade search result is opening in new tab AI search
After zurich upgrade search result is opening in new tab in employee center when using AI searchCan this be adjusted?
Expand section in Filter widget - AI search
When using AI search in Employee center there is a out of the box Filter widget- The Source section is expanded by default but not the other section (we have set Topic). See attached image. Is there any way to configure the filter widget so that the ...
ServiceNow calls pages and widgets with both incidents and requests - requests?
I come from an environment where we try to stay out of the box as much as possible and people have a hard time knowing the difference between incidents and requests. Tell me why on the portal and employee service center do they call any pages/widget...
ServiceNow - images in the 'employee center' download instead of preview
Hi all, When you click on an image that is part of an incident via the employee central portal, the images downloads to your device.However, when you do the same from the 'backend', there is a preview of the image.This preview is a better user experi...
ESC Portal Topic Search not returning results
Hey all, I'm running into an issue with the Employee Service Center > Topic Search Resources search tool. We have a topic set up for our Knowledge Articles, and the are showing up on the Topic Page. However, when I try to use the "Search resources" s...
Search results count differs from actual visible records due to security – UX concern
Hi everyone,I’d like to better understand the reasoning behind the following OOTB behavior related to search results and security.When users perform a search, the total number of results displayed can differ from the actual number of records they can...
How to Make Attribute like Location , Bio as read only in the User Profile from the ESC portal
Hi All, In Employee center . My Profile details should not be editable by users.The fields location and Bio shouldn't be editable. Solution:Create a ACL for the sys_user.location.For the Bio field:Create a ACL for the live_profile.short_description.B...
Content library - Rich Content - News Editor doesnt display any blocks - items
Hi,After a new install of a PDI instance based on Zurich with latest patch level, the Rich Content editor doesnt work anymore. Every time when i want to open an existing item or a new item what i have created, i getting a blanc page. I have at least ...
Is there any way to change the appearance of the Knowledg icone in AI search employee center
Is there any way to change the appearance of the Knowledg icone in AI search employee centerThe icone is appearing for knowledge articles. See attached image
Create New Additional Widget for Rich Content Pages
Add additional Widget for Rich Content pages. Currently, we are only limited to one Widget type (refer to screenshot, Is there any option to add new widgets in the dropdown when a specific page is selected? Thanks,Prudhvi
How to setup a dynamically generated sitemap by using the ServiceNow Sitemap Generator?
One of our knowledgebases is available for the general public.A small number of the knowledge articles in this knowledgebase are being indexed by Google (and other search engines) so we want to improve that so our audience can find all our public ava...