After applying the Yokohama Patch, I noticed two layout changes in our ESC portal:The search results layout changed from the previous card style (each result had a rectangular border) to the new list style (borders are gone and the text looks smaller...
Hi there,We would like to explore if it is possible to show Knowledge article details on a knowledge approval taks / activity. Anyone have experience and is happy to share where they configured this. So im talking about knowledge article body, author...
We are upgrading to Zurich and doing testing but we've noticed that VA search is finding web applications (great!) . However, when clicking the result, it opens the backend config page for the web application instead of using the application URL from...
Hi, I have a use case - There is a take me to the incident button in the email notification.I want that for the itil users it must redirect to Service operations workspace view but for the end users it must remain on normal incident platform view lik...
Hello We are doing a migration from SP to ESC for a client, and I have a requirement related to topic pages. The client wants to keep the SC Categories and SC Category Page widgets as they prefer the filtering as opposed to the Topic Content widget. ...
The image_admin role enables our team to upload images to the db_image table. However, organizational policies currently prevent Knowledge Managers and content creators from being granted this role. What would be the best approach to allow Knowledge ...
I'm not sure if this is the correct forum to post this. For some reason, in the Legal Services parent topic in the Taxonomy is missing the [Update][Delete], disallowing me to change the icon. The same exists for Ethics and Compliance which was instal...
How to write the script to inactive the duplicate records on risk assessment table? Due to the accidental import of risk assessment data from UAT to PROD the duplicates found on production env. where number is the unique field on the risk assessment ...
Hello Community, We are currently using the "Report" widget to display reports on the Portal. However, when a user clicks on the reports, it redirects them to the Native UI, opening a list of records that meet the specified conditions. We would like ...
Hi All,I have renamed one topic on Employee Center, after that I am not able search the catalogs using search sources box. widget name: AIS Topic SearchUnder Topic page, when we are trying to search the from the search sources box, it is not returnin...
Hello! I have an article that is connected to 2 child topics. How can I remove it from one topic so that it will just be connected to a single child topic?
Hi All,I need a way to use MRVS on a public record producer on public portal. Official documentation says that it is not permitted, I am after a solution/idea where it has been implemented in a different way to achieve similar functionality. Thanks,S...
Hello all, I’m working on implementing Advanced Work Assignment (AWA) for HR Service Delivery (HRSD) and would appreciate help with the following:What takes the priority if we configure both HR assignment rules and AWA assignment rules?How can cases...
Kind of an odd one, when you look up your own manager on ESC (User Profile widget), you do not show up as a direct report of that person despite being one. I looked in the widget and it appears that this is by design. I'd like to figure out a way to ...
