In Employee center after an incident is resolved, the caller is given two buttons to either close the incident or reopen it. But, if the caller clicks on close button accidently it will be permanently closed. We want to give a prompt to user when the...
Hi All, I have a issue where a Record producer name is updated recently but when searched in Employee center search results old name is reflecting when we open the request updated name is showing.Even after updating the name why old name is showing i...
Hi developers, I would like to add underline when hovering on the facet pills.On the developer tool, show me this shadow-root.I am unable to edit its CSS.Hope you can help me with this matter. Thank you.
Zurich release When we implemented Employee Center, the decision was made to use /sp as the prefix instead of /esc in order to make things transparent for prior service portal users. Apparently, doing so has affected notifications in Employee Center...
Hi All, We have a requirement to include Topics in search result along with knowledge articles and catalog items in our EC pro portal. After creating Indexed source and including it in Search profile, we are able to see the topic in search result, bu...
My boss has tasked me with creating a brand new ticket page for our incidents and requests. She wants people to be able to search using a search box that will specifically only search catalog items to try and help employees find the correct ticket to...
Users who use the Employee Center to monitor the requests they have submitted (usually via a catalog item) can view the REQ and the RITM, however, when a rejection reason is given by the approver in the SOW or UI16 view , the users cannot see it. Wh...
Is there a way to create a list of frequently used catalog items that we can replace with the current "recommended for you" widget for all non-itil users of the Employee Center portal? We know each staff can individually mark at item as a Favorite an...
For some reason, the link on our Employee Portal homepage to take the user to the KB articles in the User KB is not working. If a non-itil license holder clicks the link on the portal, they get the message that there are no articles to view.However a...
HiI am branding the employee center. I configured the nav bar with logo and theme colors, but I also want to changes the green gradient background from the page. how to achieve this ??
I have the ability to name my Video Carousel Widget, but is there a way to add more information? I can see in the widget itself, there's a short description field, but putting text in there did not show it on the page when I reload. Is there a way to...
I'm working in Employee Center Pro (Zurich release) using Advanced Portal Navigation, and I am running into an issue with the Expanded submenu display type. When I set a top-level navigation item to Expanded, the mega menu renders correctly - but onl...
I've got a custom portal that includes Taxonomy Topics in the mega menu. When I say "custom portal," I mean that we use our own Portal records, but we're using the out-of-the-box Catalog Home Page (esc_sc_cat_item) and Knowledge Home Page (esc_knowle...
Want to revert all changes of ESC portal to OOB for ESC Portal could you please anyone help us about the process.
I need to raise a request via Service Catalogue but I am not able to access the (Service Catalogue )
