Want to revert all changes and move to OOB
Want to revert all the customizations and move to OOB of Employee center how can i move to OOB. Can anyone please help.Thanks
Forum Posts
Resolved! Outage task not flowing to Portal System Status
Good dayI noticed that when an Outage record is created, it does not populate in the Current Status widget on our Portal. I checked the script in the widget and it is OOB.Has anyone else experienced this issue?This is a new platform on Zurich Many th...
KB Articles can not search and visible into ESC Portal.
Dear Friends, We are facing one issue for Knowledge Management. KB Articles that are published and Active, But users can not found or view articles into ESC Portal while they put KB Number into Search. When we have performed troubleshooting, we have...
Using My Favorites (ec_favorites) from ESC to my own portal
Context: I am trying to implement the oob My Favorites Widget(ec_favorites) from Employee Center into my own portal. I want the favorited articles to show up on the oob widget. I am getting a message on the widget "You don't have access to 1 of your ...
Resolved! Issue with Employee center KB article attachment widget
Hi All, I have a issue where in Employee center when any KB article is opened the attachments that are added to the KB article should be shown which is showing as expected (ex: excel, docs or other file types) but the images or screenshots which are ...
Malformed container on Portal
I had someone helping me with Employee centerthey dragged the Appointment widget to the container and its now showing this on the page When I look at the page in Page designer, I am not seeing this block IS there a way to find this to remove it?
Rejecting tasks/requested items from Employee Center Portal not prompting for comment box
Hello, When someone is approving requested item tasks through the employee center portal when clicking reject it doesn't prompt for a comment box like OOTB. Checked the Approval widget and the rejected variable is clearly defined but no pop up box i...
Add (Content security policy) CSP for Service Portal Page at the page level
ServiceNow has provided the below KB article for options on enabling the CSP for Portal page at page level. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2947482 By OOB. CSP can be added to a portal page via HTTP response hea...
Now Mobile Usage Insights Help
The ServiceNow article titled "Usage Insights for Mobile Applications" states that "Now Mobile" Is the correct drop-down to view Now Mobile app usage; however, little to nothing shows when filtered this way. There is an option for MESP in the drop-do...
Display delivery time on catalog items included in order guide
The delivery shown on the catalog item which is part of the a order guide is coming from the flow designer which is connected to it, but we want to show the delivery time from the delivery time present on the catalog item itself We are prepared to cu...
Business Capability Search in Employee Center
I am configuring AI Search in Employee Center using relationship data from cmdb_rel_ci. We have relationships between: Business CapabilitiesBusiness ApplicationsExample: Business Capability: "Customer Onboarding"Related Business Applications:ServiceN...
Employee Center - Icon size and "deadspace" ideas
Hello!Looking for some ideas on wording and some space issues. We want to move over to Employee Center and have spent the last few months getting feedback and making minor adjustments etc.One of the things we are looking at though is the inconsistenc...
Resolved! Moving Banners
I just found out that you can use GIFs in the Content Experience Widget so that your banners move. Does anyone know if there might be any sort of bandwidth issues with doing something like this. We have roughly 500 employees that might be accessing o...
Watermark Collision with existing record
Summary of Issue:Inbound emails from particular servicenow instance are failing to trigger our 'New' Inbound Action because they are being logged as 'Received Ignored'. Technical Root Cause:The incoming email body contains a ServiceNow watermark (Ref...
System Status - Employee Center
Hi everyone, I am wondering how to use the following system status of the employee center. So far, I was able to show outages of services within the view, which is good but I am more interested in showing potential maintenance windows. To define the ...
