Resolved! How to display catagory of incidents under my requests widgets.
Hi Folks,How to display category of incidents under my requests widgets. Currently its showing short description.
Forum Posts
Drag and Drop user variable on esc portal
Hi Experts,I want to add drag and drop functionality on catalog item variables on esc portal. Suppose on right side of esc portal users list will be available and on any catalog item form if user variable is present then requester should be able to d...
Incident Escalation Portal
I'm using the following server script to hide the Escalate button.My requirement is:When an incident is created, the Escalate button should become visible the next day.If the user clicks the Escalate button, it should again become available the next ...
Resolved! Not able to click on Submit button by ATF while trying to submit hardware request in Employee Center
Hi,Even after trying Custom UI step (Click Component), unable to retrieve the submit button. Also have tried the submit the form(SP) option, which is also not working and test runner is getting stacked indefinitely.Please help to click on it.
Resolved! Where is the best place to start for System Administration when learning in Service Now?
System Administration Learning path.
How to specify a portal for Activity Configuration (for ESC)
We are currently integrating a new unified portal integrating IT and HR, while keeping the existing HR portal unchanged. Our goal is to run both the existing HR portal and the new unified portal concurrently. However, we are encountering an issue whe...
Addition of hyperlink for incident, change, knowledge article number in Todos Approval widget
There is out of the box widget named "todos approval". In this widget, there is a message appears in my tasks that "Do you want to approve the following (document ID) (short description)?". In my scenario, this message create knowledge base article ...
Employee Notification Preferences
How are fellow customers handling the overall notification experience for employees? Are you letting them control their own preferences? If so, what's that like? Any thoughts on how to implement a good notification experience? We're also using a chat...
Request for Bulk Delete Functionality in ServiceNow Portal Widget
Hi there, I hope you're doing well. I would like to implement a functionality in a ServiceNow portal widget where users can select checkboxes next to each record and click a "Delete" button to remove all the selected records—similar to the bulk delet...
Content Publishing Script on the button
HI All, Using the content publishing(Rich Text) I have displayed some information on the portal with a button click. Now how can I get the details of the user who clicked it. Need inputs on how to achieve this. Thank You
Global Event calling from Employee Center Core application scope
Heyy i am working on a widget which is present in Employee Center Core now we have the same functionality in UI Action.Now i need to call an event in that widget but the event is present in global scope when i am trying it is givin me an error."Acces...
How to Build an approval for Community Forum Posts for EC Pro
Hello Everyone, We are exploring how to build an approval flow for all community posts on the ESC portal—whether it's a Blog or Q\&A.Requirement:Before any content is posted, it should go through an approval process. The approval should be sent to th...
Is there othre way to put annnouncement except banner?
As the title, is there any way to put announcment other than banner annoucement?The one I am consider to put is a guide that says "Users who first login in ServiceNow please check the user guide here (click or show attachement etc.)"currently I put t...
Building an approval flow for community posting
Hello Everyone, We are exploring how to build an approval flow for all community posts on the ESC portal—whether it's a Blog or Q\&A.Requirement:Before any content is posted, it should go through an approval process. The approval should be sent to th...
Migrate update sets only in Global scope but not Employee Center scope
I was capturing something in my Update Set and some content were in Global application scope whereas some content was in Employee Center application scope. The Update set automatically created a parent update set, and 2 more child batch update sets -...