Resolved! Survey Shows 404 Error Message
Hello Community, I am facing 404 error message when we click on the Survey on ESC Portal. I have made the portal to default but the issue remains as it is. Your help is truly appreciated! Thanks!
Forum Posts
Get rid of old versions of KB from Employee Center topic
Yokahama version, in our lowest subPROD env which is Sandbox - I have created a topic / megamenu in Employee Center and have related some catalog items, knowledge bases and quick links to that topic. All these are appearing as tiles. (Except for Qui...
Adjust search results in Employee Center search
Hi, does anybody know how to show a default catalog item, for e.g. "create incident" in the global search, if there are no requests/catalog items results for a keyword?For e.g., user types anything. If AI Search shows some results, is ok, but if ther...
How to get Lato font on Description and Rich Text Editor fields?
Yokahama version I am publishing some catalog items on Employee Center. As you are aware, default font for Employee Center is Lato. I am using Description and Rich Text Editor fields in my catalog items and would like to keep the fonts on variables ...
Requests and Approvals on ESC Portal
Hello,We have requirement that a manager can Approve, reject or return the requested claim to the Employee for editing purpose. But we are facing some issues in terms of Returning the claim for editing purpose:-NOTE:- the claim request is a record in...
Proactive prompts, VA and walk-up experience
Hello community! I'm working on a solution to meet the following requirements:Employees own their company computers.After X years, these computers must be renewed.A proactive prompt should appear for selected users to initiate the renewal process.The...
Request approval should have an ON HOLD option
Once a request is submitted, it should go for approval. The approval let should have 3 options - approve, reject and to put on the approval on hold. OOTB we have only approve and reject. How can I achieve the ON HOLD part?
Resolved! Missing "Order Now" Button in "Submit Catalog item" type HR Task
Hello Community! In my project instance, I created a Lifecycle Event, which includes an HR task of type "Submit Catalog Item" assigned to the manager of the subject person.However, when I open the task under the "My Tasks" menu, the "Order Now" butto...
Resolved! How to deep link a tab on the Standard Ticket Configuration Widget
Hi there, we have the requirements to create a deep link to a request after it has been worked on by the agent and a notification is triggered. That notification should contain a link going to the Employee Center Portal My Requests view of the case a...
Show Info Message when Resolved Incident ticket is opened in employee center from My request
I need to show Info message when user opens resolved ticket in employee center. I have attached screenshot of the same. Need help for how to show Info message in highlighted area.
Employee Center Org Chart Search Widget (Organization Chart EC)
Hi GuysIs there a way to get the Org Chart Search widget (Organization Chart EC):To instead of using the OOTB Default User Display Configuration:Use a new Config (I've created an Example below):I have noticed an Active and a Default field in this con...
As ServiceNow platform owner, I want the capability to clone old request with catalog variables
As ServiceNow platform owner, in employee center I want the capability to clone old request with all catalog variables need to be in editable before clicking submit button or cloning the request, As ServiceNow platform owner, I want team to investiga...
Resolved! Popular Topics widget is not visible on employee center only on PROD
Hi, We have moved Employee Center to Prod today and noticed that popular topics widget is not visible on the portal. It is visible on Dev and Test, but not on Prod. Not sure why it is not working, can anyone please assist?
Resolved! How to rename the Knowledge Base?
Requirement : To rename the existing Knowledge Base ,Done : renamed the existing Knowledge Knowledge base to Knowledge v1.01 by changing the title of the knowledge base. Output : No changes observed on the portal side. Attached the screenshot bel...
Resolved! Task Configuration - custom Dynamic URL
Hello Community,Requirement - Add dynamic instance name in custom URLConfiguration -We have added "https://dev211612.service-now.com/nav_to.do?uri=kb_knowledge.do?sys_id={reference_table.sys_id}"URL in task configuration. We want to add a dynamic ins...
