Is there a way to report on which knowledge articles have been shared

[Kass3m]

We would like to know which Knowledge articles have been shared? and how many times?

[chetanb]

Hello 

I dont think OOTB is possible.

you can create custom field and develop script or flow whenever article has been shared by agent that field value changes (like notes-article infor added by agent or in inc). and with the help of report you can pull the custom filed.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Regards,

CB

[swathisarang98]

Hi @Kass3m ,

You can get Use count and view count from knowledge table (kb_knowledge) table, on this table you can create a report.

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[AndersBGS]

Hi @Kass3m 

No, this is not possible OOTB. How do you share the knowledge articles today? 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Kass3m]

basically agents sharing links with end users through a case