Reporting Question

CallieK
Kilo Explorer

Hello! I am trying to create a report or dashboard widget that would reflect reporting on the number of HR Cases that have been rejected during the awaiting acceptance period. The case moves back to ready once it is rejected, so there is no status that reflects when it has been rejected. Thanks a bunch! 

1 REPLY 1

Jennifer Metz
Giga Guru

Hello @CallieK,

 

I saw that this question had been brought up before with a solution. Looks like you will need to create an additional field to count the rejections, then add some logic to the acceptance workflow to count and update the field. Once that is finished, then you should have a viable way to report on it.

 

I hope this help!

 

Jennifer Metz
Sr. ServiceNow Developer | Infosys