Scheduled export is reaching the customer twice instead of once

[kavyas1]

we had scheduled a report to one of user on, the email is triggered twice in the time frame of a minute.

We tried reconfiguring the schedule, however nothing working out

can someone provide leads on the same

[Najmuddin Mohd]

Hi @kavyas1 ,

Is it specifically for one particular user or anyone to whom the report is sent.

Can you check the email logs, and the way it is being sent. 


Regards,
Najmuddin.

[kavyas1]

This is specifically for only one visualization which is sent every 3 hours to the user.

[Ankur Bawiskar]

@kavyas1 

share which one is that and how it's configured.

[kavyas1]