Scheduled export is reaching the customer twice instead of once

[kavyas1]

we had scheduled a report to one of user on, the email is triggered twice in the time frame of a minute.

We tried reconfiguring the schedule, however nothing working out

can someone provide leads on the same

[Mark Manders]

You are sharing 2. One that runs at midnight every day and one every 3 hours. Which one is triggering twice? Or is it sending the daily at the same time as the scheduled one? 

Your emails logs should show you what is happening.

[kavyas1]

Both the emails are triggered at the scheduled time and the copy is sent after a minute or 2

[Mark Manders]

Any chance that a duplicate of this Scheduled report has been made in the system? Because 2 minutes is too long for it being triggered at the same time.

[kavyas1]

we have checked in thoroughly and do not see any duplicate schedules, the schedules were working all fine from many months, issue had started like 2 weeks ago where they receive two emails within few minutes with same content

[kavyas1]

I rechecked on the emails sent, both are received at the same time