Scheduled export is reaching the customer twice instead of once

[kavyas1]

we had scheduled a report to one of user on, the email is triggered twice in the time frame of a minute.

We tried reconfiguring the schedule, however nothing working out

can someone provide leads on the same

[Viraj Hudlikar]

Hello @kavyas1 

Check this https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0869856

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Ankur Bawiskar]

@kavyas1 

share what's the configuration?

If it's as per schedule then it should trigger only once unless you are sending it periodically

what debugging have you done so far?

[kavyas1]

This is a visualization which is scheduled every 3 hours