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Tracking Service Level Objectives (SLOs)

Suzy_Hyslip
Tera Contributor

Friday

Is anyone out there using ServiceNow to track SLOs (Service Level Objectives) such as application availability or hours of operation for different business areas?  If so, do you use CMDB or SLM module?  Thanks.

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Kieran Anson
Kilo Patron

3 hours ago - last edited 3 hours ago

Hi,

Service Portfolio Management allows you to track service commitments. These are effectively SLOs and have the following available types:

  1. SLA
  2. Response Time
  3. Availability
  4. Maintenance Window
  5. Delivery
  6. Recovery time objective (RTO)
  7. Recovery point objective (RPO)
  8. Other

You can further extend this choice list

 

https://www.servicenow.com/docs/r/it-service-management/service-portfolio-management/define-SPM2-ser... 

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