How to : Contract Form/Table query

[p_raven007]

Hi ServiceNow Gurus

I'm looking for some help/assistance on Contracts form in ServiceNow (Utah)

ISSUE:

On a Contract form, you will have Contract Notification Period reminders for 30,60,90 days that send outs basic Contract ticket information via an email to the Contract Administrators and co...  along with a Comment(s) and a Reference Message code... i.e. Latest Comments on the contract and Ref#

Question > What I would like to know is: HOW CAN I find out WHERE the Comments and Ref# info are saved in the contract ticket,,, as it is NOT showing up in the Contract ticket.... (the last 3 lines in BOLD is what I'm trying to find out from the Contract form email send from ServiceNow to us) .... it doesn't show up anywhere in the Contract ticket.

I'm guessing it is a TEMPLATE which we can tweak within the Contracts Table list.

AN Example below:

"Hi,

The following contract is within Within 60 days of reaching the notice period to the vendor.

Contract number: CNTR0010000

Short description: XXXXXX

Manager: XXXXXX

Contract administrator: XXXXX

Vendor: XXXXX

Contract model: XXXXX

Starts: 12-06-2022

Ends: 11-06-2024

Expiration notification date: 11-03-2024

"Please review your contract accordingly and take any necessary action with the vendor.

For further details please contact Rebecca Ferraro.

Ref:MSG0444079_Po5RbGWAyxhAO5ilDiU6"

Appreciate any help in finding this and getting the default template comments changed.

Thanks

Praveen