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Resolved! Calling a script include in Report filter not working

Hi,I'm trying to filter in progress records in incident table in reports using script include as a filter.I created a script include for filtering in progress records on incident table.  Then I try to call the script include in the report's filter bu...

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rajat1121 by Tera Expert
  • 1059 Views
  • 3 replies
  • 2 helpfuls

Resolved! Assignment Group Manager

Scenario: An assignment group has been created with manager named "John Doe".Names of group members have been added.   John Doe retires and is replaced with a new manager, Jane Dollar. Names of the group members are not to be disrupted.  Question:  C...

TcKiddco by Tera Contributor
  • 249 Views
  • 5 replies
  • 3 helpfuls

Hi I am Working on Live agent on portal.

I know roles can be used, but I want to hide the Virtual Agent icon not based on roles. I want it to be hidden for users who are students or who don’t have access to the portal. It should only be visible to users who actually have portal access. Curr...

Instances not showing

My Production and Development Instances are not showing on my account, so we are not able to perform Instance upgrade.This is happening also with my Servicenow assigned resource account.Any idea how to proceed as we can't create support ticket neithe...

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AgustinRV by Kilo Contributor
  • 380 Views
  • 2 replies
  • 0 helpfuls

ServiceNow Incident-Problem Automation

I'm fairly new in Servicenow and I need some advise to one of my requirement below.In service now agent work space incident form. i created a cmdb reference field called application (u_application). Now, whenever that field is populated, I need a win...

Instance Level Monitoring

Hi Team, I have few queries; I need to Monitor my ServiceNow Instance.1] By how many ways we can monitor ServiceNow Instance2]What is the best way to monitor the instance3]What things from the instance are necessary to monitor?