I’m working with Performance Analytics weekly (WoW) trend charts and looking for guidance.RequirementIn PA widgets, the X‑axis currently shows week labels like:W3 2026, W4 2026Instead, I’d like to show the actual calendar date range for the week, inc...
We have an ongoing issue where users who can build and share reports and Dashboards are really great at building such, but really dont have a handle on proper ways to share such. Many times, the creators share to ITIL role, thinking they will be shar...
Streamlining ITSM with Automated Change Risk, Policy Gates, and Release OrchestrationIn today’s fast-paced digital landscape, organizations must accelerate software delivery without sacrificing stability or compliance. Traditional change management p...
Need to populate the Help Text upon selection of each subcategory in catalog item (subcategory is dependent on sys_choice table) Kindly refer the screenshots for reference
Need to get KA number to easily understand the approvals the users are receiving
I have tried creating a scoped application but after giving name & description , it is showing an error message instead.Attaching snapshot so that you may know the exact error message.Error Message (also attached): Cannot decode: java.io.StringReader...
Dear Experts,I wanted to find out in how many Service catalogs a specific approver group has been configured in the ServiceNow instance. For Ex: SS given below for reference: Let me know is there a quick way to find that out.
Hello Community,Hope all are doing well.I am working on ServiceNow Document Intelligence for one of our projects, which I need to train few Invoices which are in PDF Document, I did all the trainings for documents in Dev Instance and I need to move t...
Hello Community,I’m using the Dispatcher Workspace in ServiceNow FSM with Professional access. I can assign tasks and use calendar mode, but I’m unable to see the expected working hours or shift overlays (“on/off shift” times) for our agents in the c...
Not sure I am in the right place. We are testing the Zurich upgrade prior to adoption and we have noticed "a new feature" within the Compliance modules. When an Indicator Task is closed as FAIL, the system is generating two Issues: One is associated...
Hello Team, We are planning to do integrating SAP FRUN with service now for ITSM (incident management), please provide detail to do the same
script include :var BlankRequestChecker = Class.create();BlankRequestChecker.prototype = { initialize: function() {}, getBlankRequestList: function() { var blankRequestSysIDs = []; var req = new GlideRecord('sc_request'); ...
Hello experts, I am seeking a help to achieve the below requirement:We have a custom table as "u_cisco_management", if there are multiple records in that table with same Reference numbers.From those records, initially created record that has checkbox...
Hi everyone,I recently completed my CSA certification in August 2025, and I am looking for some guidance about what to do next in my ServiceNow journey.Many people suggested that I should move towards the developer path, but I do not have a coding ba...
Hi all, I need to automate credential expiry notifications for our SAM Pro integrations (OAuth, Connection & Credential Aliases, etc.). Goal: Detect credentials expiring within 30 days and automatically: Email mapped stakeholdersCreate a tracking tas...
