Hi everyone,I recently completed my CSA certification in August 2025, and I am looking for some guidance about what to do next in my ServiceNow journey.Many people suggested that I should move towards the developer path, but I do not have a coding ba...
Hi all, I need to automate credential expiry notifications for our SAM Pro integrations (OAuth, Connection & Credential Aliases, etc.). Goal: Detect credentials expiring within 30 days and automatically: Email mapped stakeholdersCreate a tracking tas...
Hello ServiceNow Community, I hope this message finds you well. I am very interested in exploring opportunities to contribute to ServiceNow’s Expert Services team. With extensive experience leading large-scale cloud, digital transformation, CRM, and ...
Not sure I am in the right place. We are testing the Zurich upgrade prior to adoption and we have noticed "a new feature" within the Compliance modules. When an Indicator Task is closed as FAIL, the system is generating two Issues: One is associated...
I was pursuing the "UI Builder Fundamentals (Yokohama)" course and had completed more than 50% of it. However, after two days, when I tried to access the course again, it showed "Access Denied."I’m not sure what went wrong and would appreciate your h...
Hi,I'm trying to filter in progress records in incident table in reports using script include as a filter.I created a script include for filtering in progress records on incident table. Then I try to call the script include in the report's filter bu...
Scenario: An assignment group has been created with manager named "John Doe".Names of group members have been added. John Doe retires and is replaced with a new manager, Jane Dollar. Names of the group members are not to be disrupted. Question: C...
I know roles can be used, but I want to hide the Virtual Agent icon not based on roles. I want it to be hidden for users who are students or who don’t have access to the portal. It should only be visible to users who actually have portal access. Curr...
My Production and Development Instances are not showing on my account, so we are not able to perform Instance upgrade.This is happening also with my Servicenow assigned resource account.Any idea how to proceed as we can't create support ticket neithe...
Team, Can EPICs be added to a pre-defined Product when the stories exist?
Hi everyone,I'm trying to implement risk recalculation in Change Management when Configuration Items (CIs) are added to or removed from the task_ci table. I’ve created a Business Rule named "Recalculate Risk on CI Add/Removed" that runs after insert ...
I'm fairly new in Servicenow and I need some advise to one of my requirement below.In service now agent work space incident form. i created a cmdb reference field called application (u_application). Now, whenever that field is populated, I need a win...
Hi Team, We are facing issue some users are unable to see the Global Search bar in some browsers , they are able to get it after clearing cache, Logout and login and clearing browser history. Want to understand anything is affecting from SNOW to be c...
Hi All,In a order guide i have 3 catalog items, and each item is having multi row variable set. When order guide is created, i have copy all these multi row variable set to 1 multi row variable set.Script i used is copying only 1 multi row variable s...
If you had a requirement to perform quality assurance on Problem (PRB) records and Problem task (PTASK) records, how could ServiceNow automation help assist with performing such a requirement? (on closed records) Fame and fortune to good suggestion...
