Need to fetch Knowledge article number in sysapproval_approver Table for Approving field
Need to get KA number to easily understand the approvals the users are receiving
Forum Posts
Unable to create a custom/scoped application
I have tried creating a scoped application but after giving name & description , it is showing an error message instead.Attaching snapshot so that you may know the exact error message.Error Message (also attached): Cannot decode: java.io.StringReader...
Approver Groups in Service Catalog
Dear Experts,I wanted to find out in how many Service catalogs a specific approver group has been configured in the ServiceNow instance. For Ex: SS given below for reference: Let me know is there a quick way to find that out.
How to Migrate Document Intelligence trainings on Xanadu
Hello Community,Hope all are doing well.I am working on ServiceNow Document Intelligence for one of our projects, which I need to train few Invoices which are in PDF Document, I did all the trainings for documents in Dev Instance and I need to move t...
Dispatcher Workspace Calendar Not Showing Agent Working Hours/Shift Blocks ?
Hello Community,I’m using the Dispatcher Workspace in ServiceNow FSM with Professional access. I can assign tasks and use calendar mode, but I’m unable to see the expected working hours or shift overlays (“on/off shift” times) for our agents in the c...
Failed Indicator Task Generates Two Issues
Not sure I am in the right place. We are testing the Zurich upgrade prior to adoption and we have noticed "a new feature" within the Compliance modules. When an Indicator Task is closed as FAIL, the system is generating two Issues: One is associated...
SAP FOCUSED RUN integrating with service now
Hello Team, We are planning to do integrating SAP FRUN with service now for ITSM (incident management), please provide detail to do the same
Resolved! How to use script include function in report
script include :var BlankRequestChecker = Class.create();BlankRequestChecker.prototype = { initialize: function() {}, getBlankRequestList: function() { var blankRequestSysIDs = []; var req = new GlideRecord('sc_request'); ...
Resolved! How to call a script include in the report for my requirement?
Hello experts, I am seeking a help to achieve the below requirement:We have a custom table as "u_cisco_management", if there are multiple records in that table with same Reference numbers.From those records, initially created record that has checkbox...
Guidance Needed: Completed CSA but Unsure About Next Steps
Hi everyone,I recently completed my CSA certification in August 2025, and I am looking for some guidance about what to do next in my ServiceNow journey.Many people suggested that I should move towards the developer path, but I do not have a coding ba...
How to auto-notify stakeholders before integration client credentials expire?
Hi all, I need to automate credential expiry notifications for our SAM Pro integrations (OAuth, Connection & Credential Aliases, etc.). Goal: Detect credentials expiring within 30 days and automatically: Email mapped stakeholdersCreate a tracking tas...
Resolved! Exploring Opportunities with ServiceNow Expert Services Team
Hello ServiceNow Community, I hope this message finds you well. I am very interested in exploring opportunities to contribute to ServiceNow’s Expert Services team. With extensive experience leading large-scale cloud, digital transformation, CRM, and ...
Resolved! Not Able to access rearning course
I was pursuing the "UI Builder Fundamentals (Yokohama)" course and had completed more than 50% of it. However, after two days, when I tried to access the course again, it showed "Access Denied."I’m not sure what went wrong and would appreciate your h...
Resolved! Calling a script include in Report filter not working
Hi,I'm trying to filter in progress records in incident table in reports using script include as a filter.I created a script include for filtering in progress records on incident table. Then I try to call the script include in the report's filter bu...
Resolved! Assignment Group Manager
Scenario: An assignment group has been created with manager named "John Doe".Names of group members have been added. John Doe retires and is replaced with a new manager, Jane Dollar. Names of the group members are not to be disrupted. Question: C...
