Hi,I'm trying to filter in progress records in incident table in reports using script include as a filter.I created a script include for filtering in progress records on incident table. Then I try to call the script include in the report's filter bu...
Scenario: An assignment group has been created with manager named "John Doe".Names of group members have been added. John Doe retires and is replaced with a new manager, Jane Dollar. Names of the group members are not to be disrupted. Question: C...
I know roles can be used, but I want to hide the Virtual Agent icon not based on roles. I want it to be hidden for users who are students or who don’t have access to the portal. It should only be visible to users who actually have portal access. Curr...
My Production and Development Instances are not showing on my account, so we are not able to perform Instance upgrade.This is happening also with my Servicenow assigned resource account.Any idea how to proceed as we can't create support ticket neithe...
Team, Can EPICs be added to a pre-defined Product when the stories exist?
Hi everyone,I'm trying to implement risk recalculation in Change Management when Configuration Items (CIs) are added to or removed from the task_ci table. I’ve created a Business Rule named "Recalculate Risk on CI Add/Removed" that runs after insert ...
I'm fairly new in Servicenow and I need some advise to one of my requirement below.In service now agent work space incident form. i created a cmdb reference field called application (u_application). Now, whenever that field is populated, I need a win...
Hi Team, We are facing issue some users are unable to see the Global Search bar in some browsers , they are able to get it after clearing cache, Logout and login and clearing browser history. Want to understand anything is affecting from SNOW to be c...
Hi All,In a order guide i have 3 catalog items, and each item is having multi row variable set. When order guide is created, i have copy all these multi row variable set to 1 multi row variable set.Script i used is copying only 1 multi row variable s...
If you had a requirement to perform quality assurance on Problem (PRB) records and Problem task (PTASK) records, how could ServiceNow automation help assist with performing such a requirement? (on closed records) Fame and fortune to good suggestion...
Dear Community Members, This is post to share how to apply a specific list view, when clicking on the link "View all" in a Simple List data visualization widget. It may be not a frequent scenario, but for those who need a solution, here it comes. N...
Hello Community,I’m using the Dispatcher Workspace in ServiceNow FSM with Professional access. I can assign tasks and use calendar mode, but I’m unable to see the expected working hours or shift overlays (“on/off shift” times) for our agents in the c...
What cause a release not to move to the next phase when all release tasks are completed?
Hi Team, I have few queries; I need to Monitor my ServiceNow Instance.1] By how many ways we can monitor ServiceNow Instance2]What is the best way to monitor the instance3]What things from the instance are necessary to monitor?
