Dear All,
I am inquiring about automating the process of auditing IT tickets. Currently, we manually validate tickets, conducting checks on various aspects such as Ticket Type, Configuration Items, Priority, documentation, and more, handled by IT personnel. This manual approach is time-consuming, and we are interested in automating it. I would appreciate recommendations for options available to achieve this automation, prioritizing solutions that offer high accuracy in audit validations.
Regards
Sneh
