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Published on by
WhitleyT
| Updated on
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Government agencies are under pressure to move faster, but critical processes often get stuck in slow, manual steps. Whether it’s onboarding a new employee, handling a citizen request, or pulling insights from field investigations, disconnected systems and endless checklists make it harder to get things done.
That’s where ServiceNow CRM with Now Assist comes in. By combining workflows with generative AI, ServiceNow can cut through the noise—automating routine steps, surfacing insights instantly, and keeping people focused on the work that matters. This isn’t just about making back-office tasks more efficient; it’s about applying AI to real, everyday agency use cases that directly improve the outcome of serving the public.
In this session, we’ll show you how common challenges can be turned into smarter, connected workflows that save time, reduce errors, and scale across the government.
- The New Imperative: Moving beyond back-office efficiency to enhance front-line effectiveness with AI.
- The Platform for Transformation: Intelligent triage and tasking, predictive analytics for readiness, and automated orchestration
- AI-Powered Use Cases:
- Agency Readiness Orchestration: Automating the complex cross-functional workflows for ready checklists, ensuring teams are 100% ready on time.
- Intelligent Reporting: Effective dashboards and reporting to manage the mission. Using generative AI to instantly summarize unstructured text from field reports, identify trends, and accelerate the process improvement lifecycle.
- Live Q&A with our solutions experts
Don't miss out on this discussion - Register Now!
Will you be attending?
Starts:
Thu, Dec 4, 2025 07:00 AM PST
Ends:
Thu, Dec 4, 2025 11:00 AM PST
ServiceNow Office 8045 Leesburg Pike STE 600 Vienna, VA 22182