Hello SNUG Members!   We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Control Tower, and RaptorDB.   With over 1,000 breakout sessions and content tracks, plus technical training, CreatorCon, and much more, there's something for everyone. [Take a look!]   Not registered yet? There's still time — but don't wait too long. The room block deadline for attendees closes on April 6th.   Event Highlights Certification Exam Waiver & Discount — Attend Knowledge and take any of the 18 mainline ServiceNow certification exams without needing to complete prerequisite training first. Registered attendees also receive a 75% discount on exam fees. Two brand-new certifications will be offered on-site for the first time: Certified Implementation Specialist – Data Foundations (CMDB & CSDM). ServiceNow University Day — A dedicated full day of deep technical learning is included as part of the Knowledge experience. The After Party at the Sphere — Cap off the event at the iconic Sphere venue with a night to remember, featuring Idris Elba on the decks followed by the Backstreet Boys. Come Find Us! Be sure to visit the Knowledge Playground in the Expo — a dedicated space for all community members, bringing together CreatorCon, SNU, and SNUGs in one place. We'd love to see you there!   Have questions? You can find help at the Events Help Center.   I hope to see you in Las Vegas this May!   Tracy O'Brien ... View more

Federal agencies investing in modern HCM platforms — Oracle, SAP, Workday and others — are making smart, strategic moves. But here's what the implementation roadmap doesn't show you: phased deployments create months (sometimes years) of fragmented employee experiences — HR staff toggling between legacy and modern systems, employees unsure where to go for what, and service teams absorbing the friction that technology was supposed to eliminate.   This session is for federal HR and IT leaders navigating that reality. We'll unpack how organizations are using ServiceNow as the unified front door across their HCM transformation — not to replace these platforms, but to make the transition invisible to the workforce. Expect a strategic framework for drawing the line between system of record and engagement layer, real workflow examples from high-impact HR processes and an honest conversation about what actually reduces the burden on HR teams during modernization.   The session will include a brief introduction, strategic overview, practical workflow examples, and an interactive Q&A.   Don't miss out - Register Now! ... View more

Learn how federal organizations are leveraging ServiceNow’s CRM for Federal Mission to transform the way agencies engage and collaborate across boundaries. From agency-to-agency service interactions, to AI-powered case triage, to mission-specific workflows that connect internal operations with external stakeholders, you’ll see how ServiceNow uniquely enables a true enterprise-to-enterprise ecosystem.   We’ll also explore how agentic AI is reshaping federal service delivery—turning static knowledge into dynamic intelligence, automating complex service requests and empowering human agents to focus on higher-value mission work.   Join this session to see how the convergence of CX and service management on ServiceNow helps agencies deliver faster, smarter and more connected experiences across the federal landscape.   Register today! ... View more

Federal agencies manage billions of dollars in physical assets—from facilities and buildings to mission-critical equipment and machinery—yet most still rely on disconnected spreadsheets, manual processes and legacy systems that cannot keep pace with increasing compliance requirements and operational demands.   Join us to learn how ServiceNow Enterprise Asset Management (EAM) provides federal agencies with an AI-powered platform to optimize the complete asset lifecycle—from acquisition through disposal—delivering measurable outcomes aligned with federal mandates for stewardship, accountability and mission assurance.   In this webinar, attendees will discover how ServiceNow EAM enables federal agencies to reduce operational costs, optimize asset spend and align assets to mission priorities. We will also discuss successful federal use cases, including facilities management (federal buildings and infrastructure), mission-critical equipment (defense and intelligence equipment, law enforcement equipment) and acquisition and sustainment.   Don't miss out—Register Now! ... View more

This session explores how Strategic Portfolio Management helps agencies connect IT investments to mission priorities. Attendees will learn how demand management, portfolio prioritization, financial transparency, and governance workflows support data-driven decision-making, improve resource allocation, and demonstrate measurable value in alignment with federal requirements.   Register here: https://carahevents.carahsoft.com/Event/Details/730829-Community   ... View more