Every agency is impacted by changes in priorities, legacy technology and disruption caused by AI. ServiceNow has always been focused on delivering simplicity into a complex ecosystem. This is accomplished by layering Case Management and a CRM system of action over a sprawling and often messy collection of systems, processes and shadow IT. This results in orchestrating seamless customer and employee journeys, enhanced with AI, that drives world-class experiences and business outcomes.     Join us to see a diverse set of mission-oriented solutions built on ServiceNow’s CRM, built for Public Sector in the AI era.  Highlighted solutions will include: Investigations for Fraud, Waste and Abuse Grants Management Field Service and Facilities Management Running Shared Services Contact Center as a Service Sales Order Management and CPQ Register today!  ... View more

The Sovereign Nations Digital Services Forum brings together Tribal leaders, IT teams, and operations professionals focused on strengthening service delivery across the departments, systems, and communities they serve. Through expert-led sessions, peer discussion, and a closing Tribal CIO panel, attendees will explore practical ways to approach digital services, responsible AI, governance, security, and meeting the needs of their teams and communities. Hosted in partnership with ServiceNow and Beyond20, the forum is designed as a practical working session for Sovereign Nations navigating complex technology, service, and governance decisions. Whether you are refining existing systems, evaluating new approaches, or planning future investments, the day will offer useful perspective, grounded discussion, and ideas you can bring back to your team.   Register here: https://www.beyond20.com/sovereign-nations-digital-services-forum-tulsa/ ... View more

Every employee has a different instinct when they need help. Some send a quick message to a colleague. Others search a portal or submit a ticket. The channels change, but the goal is always the same: not just finding an answer, but getting something done. A modern enterprise service experience doesn't force a single path. It offers every path and lets the employee decide.   Register now to learn how federal agencies are building digital experiences employees actually want to use.   In this session, we'll explore how federal agencies can build a Digital Front Door that earns adoption by giving employees the experience they actually want. That means a conversation-first AI experience for those who expect it, a clean and navigable self-service catalog for those who prefer it and seamless fulfillment behind the scenes regardless of how someone walks through the door. The technology should be invisible. What employees feel is speed, simplicity and confidence that this is the one place they need to go.   What's powering all of this? We'll discuss how Otto, ServiceNow's native AI capability, makes this possible at enterprise scale by connecting knowledge, systems and services across the enterprise and orchestrating first- and third-party agents into a unified service experience.   When the front door delivers consistently, trust follows. And when employees trust the experience, Tier 0 resolution becomes the norm, service desk pressure drops and agencies close the gap between the service experience they deliver and the one their workforce expects. ... View more

One AI front door. Every federal employee. Zero busywork. Join us June 11 for a live demo of EmployeeWorks — powered by ServiceNow's agentic AI platform. We'll show you how agencies can connect HR, IT, and agency systems, meet AI Action Plan compliance requirements, and deliver day-one value at scale.   Save your spot: https://carahevents.carahsoft.com/Event/Details/765521-Community ... View more