Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more

ServiceNow invites you to a three-part interactive webinar series designed for IT leaders at Tribal Nations and Casinos who are focused on building strong, sustainable foundations for IT modernization. Each session blends foundational guidance with facilitated discussion, giving attendees the opportunity to engage, ask questions, and learn from peer experiences.   Monday, March 16, 2026 | 2:30pm – 4:00pm ET; 11:30am - 1:00pm ET https://carahevents.carahsoft.com/Event/Details/707782-Community   This session explores how Hardware Asset Management and Software Asset Management work together to uncover hidden savings, strengthen governance, and reduce overspending—helping organizations better protect budgets and resources.   Participation Note: These sessions are designed to be interactive and discussion-based. Attendees are encouraged to ask questions, share challenges, and engage with peers throughout each session.   Register Now: https://carahevents.carahsoft.com/Event/Details/707782-Community ... View more

ServiceNow invites you to a three-part interactive webinar series designed for IT leaders at Tribal Nations and Casinos who are focused on building strong, sustainable foundations for IT modernization. Each session blends foundational guidance with facilitated discussion, giving attendees the opportunity to engage, ask questions, and learn from peer experiences.   Maximizing Stewardship: Knowing What You Own Through IT Visibility & CMDB Health Wednesday, February 11, 2026 | 2:00pm – 3:30pm ET; 11:00am - 12:30pm PT https://carahevents.carahsoft.com/Event/Details/707782-Community     This session focuses on IT visibility and CMDB health, breaking down complex concepts in practical terms. Attendees will learn how Discovery and a healthy CMDB support financial transparency, governance, and informed decision-making.   Participation Note: These sessions are designed to be interactive and discussion-based. Attendees are encouraged to ask questions, share challenges, and engage with peers throughout each session.   Register Now: https://carahevents.carahsoft.com/Event/Details/707782-Community ... View more

ServiceNow invites you to a three-part interactive webinar series designed for IT leaders at Tribal Nations and Casinos who are focused on building strong, sustainable foundations for IT modernization. Each session blends foundational guidance with facilitated discussion, giving attendees the opportunity to engage, ask questions, and learn from peer experiences.   Investing with Intention: Foundational Technology Tuesday, January 27, 2026 | 1:00pm – 2:30pm ET; 10:00am - 11:30am PT https://carahevents.carahsoft.com/Event/Details/707782-Community   This session introduces IT Service Management (ITSM) and Strategic Portfolio Management (SPM) as foundational governance frameworks. Attendees will explore how these practices bring structure, transparency, and fairness to day-to-day operations and investment decisions—helping organizations move beyond constant firefighting toward intentional prioritization.     Participation Note: These sessions are designed to be interactive and discussion-based. Attendees are encouraged to ask questions, share challenges, and engage with peers throughout each session.   Register Now: https://carahevents.carahsoft.com/Event/Details/707782-Community ... View more

Mark your calendars! The Gov Forum Learning Labs will take place on Friday, March 6, 2026 at the Gaylord National Resort and Convention Center. These hands-on labs will provide real-world strategies and examples that you can apply within your agency.  Note: The annual Gov Forum (formerly Federal Forum) will take place the day prior on March 5, 2026.   Registration for the Learning Labs will officially open alongside the Government Forum Agenda Builder on February 3, 2026! In the meantime, you can view the available Learning Labs here.   Note: The Learning Labs will run concurrently. Please select one lab when registering. Learning Labs are for government attendees only. A laptop is required for all labs.   Learning Lab topics include: AI Control Tower: Driving Responsible AI Governance and Resilience Secure AI Workflows: Hands-On with Now Assist and Agentic AI AI for Vulnerability Response: Automating Exposure, Analysis & Remediation Streamline Mission Delivery through IT Asset Management Modernizing Government Service Delivery with CRM And more…  ... View more