After a decade or more of customization, many federal ServiceNow environments have become too complex to evolve and too complex to deliver on the promise of AI. This webinar explores why the real obstacle isn’t the ServiceNow platform itself, but the accumulated technical debt sitting on top of it. Learn how a greenfield “Reset” migration approach helps long-tenured customers move to a clean, standardized instance, unlocking the same AI outcomes commercial enterprises and large federal agencies are already seeing today.   During this session, you will learn: Why over-customized instances block AI outcomes, and what a clean, standardized ServiceNow environment makes possible. Real-world results: how agencies achieved 101K hours saved, 9% ticket deflection and 10x ROI within their first year of AI-enabled operations. How to evaluate whether your environment is a candidate for a greenfield Reset versus incremental fixes. Why organizational change management, not just technical migration, is the key to a successful reset. Don't miss out on this discussion - Register Now!   ... View more

Your U.S. Federal Civilian mission is too important to lose to manual triage and routing. The ServiceNow team built a better way.   Your team carries the same mission as always. You don't carry the same-sized team. Travel requests still need routing. Incident triage still needs classification. Escalations still need human eyes. You just have fewer people to do it.   What if your App Engine apps handled the manual work instead? We'll show you a live Travel Request Routing Agent that classifies, triages and escalates across your mission areas without stepping away from the app you already own. Full app governance and auditing trail. FISMA compliant. Ready for your first POC.   What You'll Get A working demo of Now Assist for App Engine built on federal workflows Clear view into how automation reduces manual triage work A fast path to POC in your own environment Who Should Attend: U.S. Federal Civilian Agency App Engine developers, program leads and business process owners managing workflows that still live on manual routing.   Register today:  https://carahevents.carahsoft.com/Event/Details/789214-community ... View more

Join us in-person for a hands-on Low-Code App Engine Innovation Workshop to see how agencies are reimagining their approach to automation and app development with ServiceNow’s Build Agent. Learn how to boost productivity at scale by building high-value, low-code mission apps using natural language prompts. Whether you’re a pro developer of any level looking to streamline repetitive tasks, a Low-Code business analyst looking for ways to solve unique mission challenges, an architect ready to drive the next phase of innovation or a business leader seeking the right automation solutions, this Low-Code hands-on workshop is for you!    Register here: https://carahevents.carahsoft.com/Event/Details/720633-Community   ... View more

Government agencies manage vast data ecosystems across multiple mission-critical domains. Vulnerability management, operational analytics and cross-domain workflows require speed. Siloed data systems, latency bottlenecks and rigid infrastructure delay decision-making when agencies need confidence most.   Learn how RaptorDB Pro transforms real-time data at scale. ServiceNow's high-performance HTAP database enables: Live data integration without ETL delays, enabling you to query transactional and historical data together in real time. Compliance-ready archiving that meets federal retention and residency requirements. Mission-focused analytics that turn raw data into actionable intelligence for vulnerability response, operational insights and cross-domain decision-making. Register Now to gain practical guidance on modernizing your data architecture within government cloud and isolated environments, scaling real-time intelligence across your mission and building a roadmap that balances innovation with the security and compliance rigor your mission demands. ... View more

Join us on August 6th to see how federal agencies are using intelligent AI to triage and resolve routine requests automatically. We'll show you how Moveworks, Employee Works, and Employee Slate work together within federal security constraints to free your help desk for actual strategy work.   Register today:  https://carahevents.carahsoft.com/Event/Details/783257-Community ... View more