Employee Relations work depends on thoughtful collaboration, accurate documentation, and clear visibility into each case. Yet, when HR teams manage these activities through disconnected tools, important context gets lost, follow-ups are delayed, and employees are left waiting. Join us to see how your organization can centralize and simplify Employee Relations management with ServiceNow HRSD.   This session explores how ServiceNow HR Service Delivery (HRSD) supports every aspect of Employee Relations in one secure workspace. You’ll see how HR teams use ServiceNow to manage cases, coordinate across departments, and document every step with confidence. Save your spot today to discover how HRSD improves resolution times, enhances collaboration, and strengthens employee trust.   You’ll also learn how investigation data can reveal patterns, strengthen compliance, and guide continuous improvement across the organization. Together, these capabilities help HR teams work more efficiently, deliver consistent outcomes, and make better use of data to improve the overall employee experience.   Joining the discussion is Sandra Gabler at Beyond20, whose career began in Human Resources and Customer Support—experience that continues to inform her people-first approach to HR Service Delivery (HRSD) and process design. With over eight years of experience designing and delivering scalable ServiceNow solutions across HRSD, ITSM, CSM, and more, Sandra will share real-world insights and best practices to help HR teams transform Employee Relations management.   Don’t miss out – Register Now! ... View more

Building mission apps shouldn’t mean writing the same code over and over or spending hours fixing small errors. ServiceNow Build Agent changes that. ServiceNow Build Agent lets developers simply describe what they need in plain language — and the AI builds it. It creates the data, screens, and logic automatically, and even catches and fixes mistakes along the way. This new AI-powered assistant helps Army teams build and update applications faster, with less rework and easier onboarding for new developers. Join us to see how ServiceNow Build Agent can help your team move from manual coding to mission-ready apps in minutes.  ... View more

Government agencies are under pressure to move faster, but critical processes often get stuck in slow, manual steps. Whether it’s onboarding a new employee, handling a citizen request, or pulling insights from field investigations, disconnected systems and endless checklists make it harder to get things done.     That’s where ServiceNow CRM with Now Assist comes in. By combining workflows with generative AI, ServiceNow can cut through the noise—automating routine steps, surfacing insights instantly, and keeping people focused on the work that matters. This isn’t just about making back-office tasks more efficient; it’s about applying AI to real, everyday agency use cases that directly improve the outcome of serving the public.  In this session, we’ll show you how common challenges can be turned into smarter, connected workflows that save time, reduce errors, and scale across the government.    Key Topics We Will Cover:  The New Imperative: Moving beyond back-office efficiency to enhance front-line effectiveness with AI.   The Platform for Transformation: Intelligent triage and tasking, predictive analytics for readiness, and automated orchestration  AI-Powered Use Cases:  Agency Readiness Orchestration: Automating the complex cross-functional workflows for ready checklists, ensuring teams are 100% ready on time.  Intelligent Reporting: Effective dashboards and reporting to manage the mission. Using generative AI to instantly summarize unstructured text from field reports, identify trends, and accelerate the process improvement lifecycle.  Live Q&A with our solutions experts Don't miss out on this discussion - Register Now! ... View more

Across federal agencies, mission success increasingly depends on providing a seamless customer experience while ensuring the work behind the scenes gets done with accuracy and speed. ServiceNow’s federal CRM empowers agencies to modernize their front office—acting as a digital front door for citizens, businesses, mission partners and other agencies—while seamlessly connecting to the middle and back-office processes that drive true mission outcomes.   This webinar will showcase ServiceNow’s CRM capabilities for the public sector, highlighting how agencies can unify constituent engagement, provide self-service, streamline workflows, and break down silos across service delivery. Attendees will also hear from partners who are delivering innovative solutions that connect the front, middle, and back office to support critical government missions.   Whether your agency is focused on constituent-facing services, internal mission workflows, or intra-agency workflows, you’ll see how ServiceNow provides a connected platform to deliver experiences that matter and results that count.   Don’t miss out – Register Now! ... View more

The Federal workforce is rapidly adapting to emerging technologies and preparing for future skills needs. With the adoption of AI across the Federal landscape, critical skills will be even more in demand as public sector organizations harness innovative talent to adapt to these changes. Join us to learn how your agency can stay ahead in this transformation.   In this session, ServiceNow experts will focus on how to most effectively upskill and reskill for mission-critical capabilities—and how to maintain a continuous pulse on the “skills supply chain” of the workforce. Save your spot today to explore how Generative AI can help create dynamic development plans, improve workforce visibility, and drive internal mobility.   By the end of this session, you’ll understand how to: Seamlessly and consistently update detailed skill profiles for your workforce Leverage GenAI to create individual development plans Make smarter talent decisions with visibility into current workforce skills and capabilities and plan for future needs Enable agency leaders to understand their talent and provide managers with a 360° view of their team’s career information Drive internal mobility and workforce retention with visibility into career opportunities Don’t miss out – Register Now! ... View more