Federal agencies are under pressure to justify every IT dollar, meet OMB requirements, and prove mission impact, fast. But most CPIC processes are still built on disconnected tools, manual rollups, and fragmented data. At our upcoming LEAPS session, we're showing how ServiceNow SPM transforms Capital Investment Planning end to end, unifying the full CPIC lifecycle, connecting IT investments to mission outcomes, and building the audit-ready governance trail GAO, OIG, and OMB require. Less reactive reporting. More confident, defensible investment decisions. 🔗 Register here ... View more

Government Forum is over. The Insights are just getting started.   Sessions from the ServiceNow Government Forum are now available to watch on-demand.   On March 5th, public sector leaders gathered to explore how AI is transforming the way government works — from modernizing operations to making mission-critical decisions with greater speed and confidence. Put AI to Work for Government — Keynote with Chris Bedi, Chief Customer Officer, and special guests AI Agents in Action — Real-world examples of autonomous AI driving mission impact Governing AI at Scale — How AI Control Tower is enabling government reinvention Secure, Scalable Service Delivery — Building confidence in mission-critical operations Leading Through Change — Strategies for adapting to shifting priorities and agency demands See what's possible when AI and human intelligence work together.   Watch now: https://www.carahsoft.com/content-hubs/servicenow-resources/government-forum-2026?utm_source=servicenow&utm_medium=community&utm_campaign=content-hubs-servicenow-resources-government-forum-2026 ... View more

Hello SNUG Members!   I am excited to invite you to attend Knowledge 2026!   If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th.   If attending, please visit me at the Expo in the community area. The SNUG area is called The Knowledge Playground and is the heartbeat of the SNUG community at Knowledge 2026.   This dedicated space is where ServiceNow User Group members come together to connect, learn, and energize each other — face to face.   NEW this year are the SNUG pins replacing the badge ribbons! Come by to collect this keepsake that you can wear each year at Knowledge.   Whether you lead a chapter, present at local events, or are just getting started with a SNUG, the Knowledge Playground is your place at the Expo. Meet chapter leaders and steering committee members, explore resources to help grow your user group, and join drop-in conversations on topics that matter to your community.   With open seating, scheduled meet-and-greets, and community programming throughout the three days, the Knowledge Playground is more than a space — it's a reunion. Come for the connections. Leave with the inspiration to bring something great back home.   I hope to see you there!   Tracy O'Brien ... View more

Hello SNUG Members!   We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Control Tower, and RaptorDB.   With over 1,000 breakout sessions and content tracks, plus technical training, CreatorCon, and much more, there's something for everyone. [Take a look!]   Not registered yet? There's still time — but don't wait too long. The room block deadline for attendees closes on April 6th.   Event Highlights Certification Exam Waiver & Discount — Attend Knowledge and take any of the 18 mainline ServiceNow certification exams without needing to complete prerequisite training first. Registered attendees also receive a 75% discount on exam fees. Two brand-new certifications will be offered on-site for the first time: Certified Implementation Specialist – Data Foundations (CMDB & CSDM). ServiceNow University Day — A dedicated full day of deep technical learning is included as part of the Knowledge experience. The After Party at the Sphere — Cap off the event at the iconic Sphere venue with a night to remember, featuring Idris Elba on the decks followed by the Backstreet Boys. Come Find Us! Be sure to visit the Knowledge Playground in the Expo — a dedicated space for all community members, bringing together CreatorCon, SNU, and SNUGs in one place. We'd love to see you there!   Have questions? You can find help at the Events Help Center.   I hope to see you in Las Vegas this May!   Tracy O'Brien ... View more

Federal agencies investing in modern HCM platforms — Oracle, SAP, Workday and others — are making smart, strategic moves. But here's what the implementation roadmap doesn't show you: phased deployments create months (sometimes years) of fragmented employee experiences — HR staff toggling between legacy and modern systems, employees unsure where to go for what, and service teams absorbing the friction that technology was supposed to eliminate.   This session is for federal HR and IT leaders navigating that reality. We'll unpack how organizations are using ServiceNow as the unified front door across their HCM transformation — not to replace these platforms, but to make the transition invisible to the workforce. Expect a strategic framework for drawing the line between system of record and engagement layer, real workflow examples from high-impact HR processes and an honest conversation about what actually reduces the burden on HR teams during modernization.   The session will include a brief introduction, strategic overview, practical workflow examples, and an interactive Q&A.   Don't miss out - Register Now! ... View more