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Published on by
Mayleen Fitzcha
The U.S. Army and other federal organizations are under increasing pressure to improve mission readiness, modernize field operations, and do more with constrained resources. Maintenance backlogs and manual coordination shouldn’t slow mission readiness. In this session, ServiceNow and federal leaders show how digital workflows are closing the gap between a fault report and a finished repair.
Join ServiceNow for a discussion on how the Army is moving from paper-heavy, fragmented processes to digital workflows, with ServiceNow Field Service Management supporting faster repairs, clearer visibility and stronger readiness outcomes.
During this session, we will explore how organizations are:
- Managing work orders from fault report through completion
- Scheduling and dispatching technicians, crews and contractors
- Shifting from reactive repairs to preventive maintenance
- Coordinating parts, inventory, contractors and depot operations
- Enabling mobile inspections and field assessments
- Connecting field activity to leadership dashboards and readiness metrics
By the end, you will understand how to:
- Improve equipment and infrastructure readiness
- Modernize maintenance and field operations workflows
- Activate capabilities already available through existing ServiceNow investments
Who Should Attend:
- Defense and Mission Operations: Army, Navy and Air Force commands, installation and depot organizations, sustainment teams, public works leaders and defense agencies.
- Federal Facilities and Field Operations: Facilities, maintenance, asset, fleet, real property, infrastructure and field operations leaders.
- IT and Digital Transformation: CIO organizations, enterprise architects, ServiceNow platform owners, workflow modernization teams and digital transformation offices.
Register today - https://carahevents.carahsoft.com/Event/Details/834339-community
Will you be attending?
Starts:
Thu, Nov 5, 2026 10:00 AM PST
Ends:
Thu, Nov 5, 2026 11:00 AM PST