Intel Community Webinar Series: Mission Integration - Bridging Legacy Systems with ServiceNow

Published on by HollyHorton

Across the Intelligence Community (IC), agencies face a common challenge: mission-critical workflows still rely on legacy systems that are costly to maintain, slow to adapt, and difficult to secure. This session demonstrates how ServiceNow helps modernize these workflows without disrupting operations.

Using the Foreign Travel Approval Tool — a use case familiar across the IC — we’ll show how to:

Build and adapt mission-specific apps quickly with App Engine Studio
Securely connect legacy and modern systems with Integration Hub
Orchestrate processes end-to-end using Process Automation Designer
Normalize and protect data with Data Management
Deliver modern user experiences via the Service Catalog

You’ll see a live demo of how ServiceNow streamlines travel approval workflows while securely exchanging data across legacy case systems and mission networks. We’ll also highlight how Now Assist (GenAI) accelerates integration logic, documentation, and workflow automation.

By the end of this webinar, you’ll leave with actionable steps to bridge legacy systems with modern workflows — advancing IC IT modernization priorities securely, efficiently, and at scale.

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