How to trigger approvals in custom calendar applet in agent app
I have created an applet called "MY SHIFT CALENDER" which shows (wm_agent_shift_history )table's data in it.
PURPOSE :
1) If agent forgets to record shift timings, He should be able to write a note and also he should be able to edit the START/END (wm_agent_shift_history table) timings. The request of his change on start and end timings should trigger an approval from a particular group or Agent Manager , and the Manager has to Approve/Reject his Request.
2) I also want to know how can i restrict the agent Not to work for more than 8 hours after he starts working(After START time gets recorded)
Please do help me with the solution for my requirement.
Thanks,
John
