Hi all, I’m trying to understand the best way (ideally OOB) to manage site-level issues/notifications in FSM. Use case:Field engineers need to see important site conditions (e.g. H&S risks, asbestos, barriers) whenever they attend a location, on both...
Hi all, There's an out of the box process in FSM to manage the asset delivery scenario?E.g. monitor to be delivered to a specific customer I found work orders, but they are used when a technician needs to go on site and repair/replace the asset (assi...
Hi all, Once the technician closes the work order since the work on site is done, the client can somehow confirm using OOB functionalities? Many thanks
Hi all, How FSM uses stockrooms and assets management? Neither EAM, nor HAM and nor SAM are included in my analysis.So, without EAM, HAM and SAM, I wonder:- how stockrooms work in FSM? Which functionalities can be leveraged?- how asset management wor...
Adding Fields to the Task Card in the Task Panel in Dispatcher Workspace1. Navigate to the app_cmn_field_set table.This opens the Application Field Sets. 2. Open the record named "Dispatcher Workspace Task Card".3. In the Application Field Set Items ...
Hello, A have requirement to capture the first slot (date and time) provided to the customer via Appointment Booking API or in the workspace. Couldn't any table which may be storing it. Trying to explore certain custom solutions so wanted to have mi...
Team, Good Day. Need help in understanding the availability of AWA with FSM Workspace. if "Yes" -> How to implement AWA within FSM Workspace. Thanks in Advance. BR, Nidhin Mohan
I want to add work order number field in task panel filter along with other fields shown in image.Can you please guide me how to configure/customize it. I tried using UI builder and Dispatcher Workspace Configuration but got nothing. I want to add W...
Hi everyone , In dispatcher workspace i am try to prefill assignment group via URL (I have created a optional parameter). The value appears in input but does not get applied .For applying it , I manually have to select it from dropdown and apply.I w...
Hi everyone , In dispatcher workspace i am try to prefill assignment group via URL (I have created a optional parameter). The value appears in input but does not get applied .For applying it , I manually have to select it from dropdown and apply.I w...
Hi everyone,In Dispatcher Workspace, I’m trying to pre-filter by Assignment Groups via URL. The value shows up in the filter input, but the filter isn’t actually applied unless I manually pick the same value from the dropdown and click Apply.Steps to...
Hi everyone,In Dispatcher Workspace, I’m trying to pre-filter by Assignment Groups via URL. The value shows up in the filter input, but the filter isn’t actually applied unless I manually pick the same value from the dropdown and click Apply.Steps to...
I have one question.I can create a new WO or WOT and adjust the schedule to match the customer's desired schedule and the vendor's availability.If the customer still wants to change the schedule after it has been assigned.How to change dates from the...
Hi Community,I have a few questions regarding the Dispatcher Workspace.In the Dispatcher Workspace, we have tasks listed on the left side based on the selected filters. When we view these tasks on the map, a summary panel appears on the right side sh...
I am recieveing an error message when creating a follow on task from the Close Complete screen in Field Service Mobile. The error message reads "The follow on task doesn't meet the conditions to run qualification flow". Qualification has been disa...
