Hello,I am new to ServiceNow and was tasked with something that I can't seem to figure out.Currently, in FSM, when a user clicks on a catalog tile named "Facilities" from the Service Portal and submits the form, a work order is created which is autom...
Hi All, I’m implementing Schedule Optimization in my ServiceNow FSM demo environment and running into an issue where none of the tasks are getting assigned, even though ML solution training is complete and policies, scope, batches and attributes are ...
I am trying to solve a problem with the map displaying locations in the cmn_location table. I performed a bulk data load of locations to the cmn_location table. Latitude and Longitude are not populating. When I manually enter a Latitude and Longitud...
I have activated Smart Assessment. I have also enabled the Smart assessment questionnaire for FSM. Next, I created and published a new Smart Assessment template. Then I created a new FSM questionnaire and linked it to the new Smart Assessment templat...
Hello guys?Could you help me change the status color I highlighted in this screenshot? Does anyone know where the setting is? I've tried, but it still doesn't change. Thank you.
Hi from Bonnie Scotland!I have searched on this subject and attempted to create a Flow using Now Assist, but I am still not seeing the results, so thought I would lean on this group's knowledge - if I may. For the purpose of getting FSM into our orgi...
Could you please help me with this? I would like to modify the section that I highlighted here.Instead of displaying only the group, I would also like it to display the location.Is there any filter setting or configuration available in this UI that c...
OverviewThis article explains how to customize the popover in the Dispatcher Workspace calendar by adding additional fields such as Correlation ID (e.g., Comverse Service Order) to the tooltip view. Steps to Configure1. Navigate to Script IncludesGo ...
Issue SummaryIn ServiceNow Field Service Management (FSM), when multiple Work Order Tasks share the same Assigned To agent and the same scheduled date/time, moving one task to Work In Progress (WIP) can cause the system to automatically unassign the ...
Hi all, We are trying to manage the asset transfer from a stockroom to a client location using OOB transfer order.It is possible to use "Service location" and "Distribution channel" OOB functionalities to manage the asset transfer from stockroom to c...
Hi,I need to define a technical solution for the process of delivering assets from the warehouse to the point of sale (location), including order preparation, DDT generation, tracking and handling. The aim is to minimise customisation and make the mo...
Hallo guys, can you help me ?Could you please help me, how do I display or set the tooltip for the following Dispatcher bar, and what menu is there to see and change the information displayed? Please help me because I really need it.
Hello everyone, We're in the process of setting up FSM with a use case to allow customer to self schedule appointments. All of our appointments are at fixed times (e.g. 8am, 10am, 1pm, etc) with travel duration defined in the sn_apptmnt_booking_serv...
Hi all, We are designing an FSM process where a work order task is assigned to an engineer based on availability, skill, location, and on-call rota. If the first engineer called out using xMatters does not respond within a defined time, we want Servi...
The FSM Implementation training says that I need to do the Territory creation in my PDI as I have to set up a google api key. I have installed the FSM module on my PDI and the FSM Territory Planning module and Geolocation but the Territory Planning C...