Change asset collection list display

[jlance74]

Hello,

I have a requirement to change the display view of the assets collection.

Currently the 'Display Name' field view shows in the collection list. (CL01)

Is there any why to change or add another field to this view?

[Community Alums]

Hi @jlance74 ,

Slush buckets may cause confusion for end users, because the display values shown may be the same for multiple records.  In this case, it is helpful to have additional fields shown below the slush bucket for the record selected.  This KB describes how to customize the details/fields which are shown when a record is selected.

The behavior is caused by the presence or absence of a 'sys_ref_list' View defined for the table being queried.  If no such view is found for that table, only the display 'name' will appear which may not be helpful enough.

define a 'sys_ref_list' for that table. This can be done by following these steps:

1. Navigate to https://instancename.service-now.com/affected_table_list.do?sysparm_view=sys_ref_list
2. Use the List Controls to select Configure > List Layout and select the desired fields, then save.

That is all it takes to define/customize the 'sys_ref_list' view.  Please note this may already exist for your table; this view is used to display columns whenever a reference look-up is invoked via a reference form field.

[Amit Gujarathi]

Hi @jlance74 ,
I trust you are doing great.

Here's how you can achieve that:

1. Log in to your ServiceNow instance with appropriate credentials.
2. Navigate to the "Tables" module by clicking on the "Tables" module in the application navigator.
3. Search for and open the "Asset" table.
4. In the "Asset" table, locate the "Display Name" field.
5. To change the field, click on the field name and modify the properties as desired. You can update the label, choose a different type, or change other field attributes.
6. To add another field to the view, click on the "Configure dictionary" icon (a gear icon) next to the field name.
7. In the "Configure Dictionary" form, scroll down to the "Views" related list.
8. Click on the "New" button to create a new view.
9. Provide a unique name for the view in the "Name" field.
10. Specify the desired display fields by clicking on the "Add Field" button and selecting the fields you want to include.
11. Use the up and down arrows to arrange the field order according to your preference.
12. Save the view configuration.
13. Once the view is saved, return to the "Asset" table form.
14. In the "Display" field, select the newly created view from the drop-down list.
15. Save the changes made to the "Asset" table.

[jlance74]

Hi @Amit Gujarathi.,

Thank you for your reply, I am following your steps but am getting stuck in step 7.

In step 6, I have selected 'Configure DIctionary' on the field name but I cannot see the 'Views' related list in step 7. (See attached)

Can I confirm that this is the screen that I should be seeing or is there another screen that has the related list?

Kind regards