Introduction: In ServiceNow Filed Service Management for branded mobile app, google map is most critical and killer fetcher. Where it is an expected behaviors that for all work order task assigned to an agent, depending upon the location of the task it should be visible on the map. Above mentioned is an OOB behavior. In the current scenario we are using Branded Mobile app in Corporate Mobile Device having corporate mobile service enabled.
Problem: we are facing issue with google map. As shown in the screenshot google map is not visible, for the combination of Branded mobile app(Android and iOS both) and Corporate Mobile Device.
Device | Corporate | Non-Corporate |
iOS | ❌ | ✅ |
Android | ❌ | ✅ |
In Corporate Mobile Device, whitelisting of URL’s for google map is configured as available in the URL (https://developers.google.com/maps/domains).
For Corporate mobile Service, we are using VMware Tunnel App.
Current Status | Expected As |
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