Ask any IT admin where the week went, and you'll hear the same things: password resets, access requests, tool approvals. Why not automate them with Flow?! The easiest place to start is the everyday wo...
In my last post about plain language automations I mentioned you stay in charge of how much latitude Flow by ServiceNow has. Today I’m covering what that means: how Flow answers questions, and who dec...
A new hire starts on Monday. Before they can do anything, someone has to set up their account, add them to the right groups, and give them access to the apps they need. You know the steps. You may hav...
Something breaks. You don’t go hunting for a form. You DM the person responsible for IT, “Hey, my VPN isn’t working.” Or you ask ChatGPT, “How do I reset my VPN?” That’s how people actually ask for he...
Customers keep asking us a great question. Flow by ServiceNow and ServiceNow EmployeeWorks (formerly Moveworks) both give employees chat-based help in Slack and Microsoft Teams. So what’s the differen...
In this series of videos, I wanted to personally walk you through some of the core capabilities and design decisions behind Flow by ServiceNow. If you're new to Flow or a admin looking to get started,...
Fully absorbed. Loving the work. Energized focus. That’s a flow state of mind. Flow by ServiceNow is a conversational AI service desk that automatically resolves employee requests through conversation...
To safely connect your ServiceNow instance (if available), you will need to Create an OAuth key for authentication. If you haven't created one yet, this is the quickest way to do so. Please note - it ...
Hi Flow Community You can easily find the Flow docs at Docs.LetsFlow.ai. Let's Flow!
Hi Flow community, This blog post contains resources to help you quickly get up to speed with Flow. We'll keep it updated as new items are introduced. For now start with "Let's Flow! - A guide to quic...
I'm excited to introduce Flow, a fresh take on a conversational, AI-native service desk. You can read my product manifesto here. Every help desk team we talk to tells some version of the same story. E...
For the last twenty years, getting help at work meant learning to think like the software. Pick the right category. Fill the fields. The burden of reasoning was put on all of us. Submit, then wait. We...
on:
Introducing Flow by ServiceNow
