Flow Product Demos & Capability Highlights
In this series of videos, I wanted to personally walk you through some of the core capabilities and design decisions behind Flow by ServiceNow. If you're new to Flow or a admin looking to get started,...
Blog Articles
What is Flow by ServiceNow? An AI service desk for Slack, Microsoft Teams, and email
Fully absorbed. Loving the work. Energized focus. That’s a flow state of mind. Flow by ServiceNow is a conversational AI service desk that automatically resolves employee requests through conversation...
Creating an O-Auth connection to integrate ServiceNow to Flow
To safely connect your ServiceNow instance (if available), you will need to Create an OAuth key for authentication. If you haven't created one yet, this is the quickest way to do so. Please note - it ...
Flow documentation
Hi Flow Community Attached below, you'll find a link to the Flow documentation. We'll update it here as the product expands and the documentation changes.
Getting Started
Hi Flow community, This blog post contains resources to help you quickly get up to speed with Flow. We'll keep it updated as new items are introduced. Attached, below, you can find the Getting Started...
Introducing Flow by ServiceNow
I'm excited to introduce Flow, a refreshed take on a conversational, AI-native service desk. You can read my product manifesto here. Every help desk team we talk to tells some version of the same stor...
The Flow Product Manifesto
For the last twenty years, getting help at work meant learning to think like the software. Pick the right category. Fill the fields. The burden of reasoning was put on all of us. Submit, then wait. We...
