Hello teamWe have a customer requirement to classification for some assets on based on CIA Triad (Confidentiality, Integrity, and Availability)triad combo for Audit.Kindly find the attached Screenshot regarding the requirement.Please provide your rec...
The Configuration Management Database (CMDB) is often considered the backbone of ServiceNow. It provides a centralized repository of all IT components and their relationships.However, despite its importance, many organizations struggle to implement a...
IntroductionThe MID Server (Management, Instrumentation, and Discovery Server) is a crucial component in ServiceNow that enables communication between the ServiceNow instance and external systems within an organization’s network. It acts as a secure ...
I'm new to this system, so please bear with me for this simple question. I'm trying to figure out if I can DELETE/Modify/Edit "work notes" that I attach to a Ticket.I've looked through the Wiki and online documentation and cannot find any way mention...
Hi all, we have a catalog item which is pre-populated with data from azure (on-demand). Here is the current flow:0. User logs on to ServicePortal via SSO (Azure Account / OIDC Identity Provider)1. User selects a subscription from a dropdown.2. Catalo...
We have Azure discoveries scheduled for the cloud resources and they are running as expected. We also have an Azure Account within Microsoft Azure Discovery > Credentials (Service Principals) that shows us the Azure Subscriptions only if we click on ...
I’m seeking guidance on defining Cloud Discovery for the following scenarios:I have two cases to consider — one involving multi-tenant IDs and the other a single-tenant ID.For example, in the single-tenant scenario, I have one Azure Tenant ID with 10...
I am currently running a discovery; however, after reviewing the documentation, it appears that discovery for the Imperva WAF (Web Application Firewall) can only be performed in a generic way. The documentation states that it can only be done via RES...
Hi Community,I have a question regarding ServiceNow Cloud Discovery behavior for Azure VMs with multiple network interfaces.Scenario: I am discovering Azure VMs using a MID Server. The target VMs are multi-homed and connected to two different network...
SpoilerService Mapping rarely fails because of technology. It fails quietly when organizations skip the most critical architectural step: defining what a service actually is. This article explores why unclear service definitions undermine mapping eff...
SpoilerDiscovery is often blamed for CMDB chaos, but in most cases it behaves exactly as designed. This article explains why Identification and Reconciliation is the real architectural control point in ITOM.Discovery is often blamed for CMDB chaos, ...
1. Credential Strategy (Most Common Failure Point)Discovery on Linux lives or dies by credentials.Best practicesPrefer SSH key-based authentication over password.Use a dedicated technical account (not personal users).Grant least privilege, but ensure...
I am currently performing a discovery of configuration items (CIs) in AWS using SGC. The account number appears concatenated as a string in a field of the sys_object_source table, but I am looking for a way for this account number to be automatically...
Hi,I have an issue with discovery. Discovery completed after finishing Application Dependency Mapping probe( ADM probe) step.both patterns it launched are from Unix classy and the patterns it did not launch are application patterns.following are the ...
Using the guided setup after installing the 3.6.0 SG-SCCM plugin and creating the JDBC Connection, the next step is to validate the Data Source using the newly created JDBC connection. I manually tested the SCCM connection traditionally and via the c...