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alert are not populates HLA

Health Log Analytics has created the ServiceNow System Logs Retriever, which streams logs from the ServiceNow system. The data input and data input mapping have been configured, and input mapping has started. Logs are populating in the Log Viewer, bu...

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Alert Management Rule triggered on age

Its my undertanding that alert management rules only trigger on a update to the alert record.   Is there a way to leverage an alert management rule based on the age of the alert?  example increase severity if open after 30 minutes.   My guess is no s...

StephenM by Kilo Guru
  • 2907 Views
  • 8 replies
  • 1 helpfuls

Discovery implementation challenge

Hi all, We are currently implementing ServiceNow Discovery as well as integrations with other data sources through APIs and Service Graph Connectors. One challenge we are facing is that we are unable to scan production systems or retrieve data from p...

CMDB Health

Hello Community, We are using ServiceNow Discovery with multiple MID Server zones and are facing challenges regarding CI lifecycle management and CMDB Health. Our environment is highly dynamic (SDDC/virtualized infrastructure), where servers and VM i...

OMT by Giga Guru
  • 165 Views
  • 2 replies
  • 1 helpfuls

Computers from SG-Intune have lowercase names

Hello!One of the Service Graph Connectors used in our instance is SG-Intune.This year, we have noticed that most computer names in the [cmdb_ci_computer] table ingested by SG-Intune are in lowercase, even when the corresponding values in the deviceNa...

MarLoi by Tera Contributor
  • 304 Views
  • 2 replies
  • 2 helpfuls