Hello.I would like to ask about ServiceNow Discovery. When setting up a MID server in a private network environment to perform Discovery and push the collected CI information to a ServiceNow instance, is it possible to configure the MID server to res...
So I am fairly new to Servicenow. I need to find out the minimum roles required for team members who will have to access service maps ( just view/ read only ) . They should not be able to edit/ create/ delete service maps. I need to create a story f...
Hi Folks, Any help /suggestion on this would be very much appreciated- I am trying to build a database view on 4 MID SERVER TABLES 1. MID SERVER parent table where we see all the up/down Mid server 2. Mid server cluster table where, if any Mid serve...
Hi Everyone,Alerts were triggered for the Affected CIs listed in a change. It is assumed that once a CI is marked as an Affected CI on the Change Request, it will be put into Maintenance mode during the planned change start and end times, which shoul...
Hi folks,Appreciate any help or guidance as i am trying to classfiy the linux server to cmdb_ci_server class and for that i built the classifer as shown in screenshot Also i built the custom pattern for the same .using the discovery i am trying to p...
Hi All,I am trying to perform quick discovery on Linux Devices and trying to dsicover software package details using OOB Linux - Installed Software .But it seems out of the box provided probes linux - installed software isn't working .So has anyone ...
Hello Experts, has anyone done any customization in Import Sets - for Azure via SGC. We have connectivity ok and data is also pulled. Concern: It is pulling all non-operational machines also . Does any one did any preventing that while importing exam...
Hi In Service Operations Workspace, the Add Approver button is visible in the Change Request Approvals related list; however, the functionality is not working when the button is clicked. An OOTB solution is required without any customization.
Hello Experts, Can anyone please suggest what is the pre-requisites for certificate discovery via 'Import Certificate' We are discovering certificates via horizontal but there are certain certs which needs to be sorted out hence, Customer is suggesti...
Hi colleagues!We have been running discovery against our openshift environment, and we see for [cmdb_ci_oslv_container] all CIs have install_status set to Installed, while the [cmdb_ci_oslv_container] items show a correct kubernetes status (running/f...
I have been playing around with the OOTB de duplication capability and have some concerns that I am not able to get around 1. Asset relationship transfer: If I have 2 CIs and I want to keep the 1st CI , but the 2nd CI has an asset, how can I transfer...
Hi everyone,I am working on a pattern extension where I need to check if the SysObjectID matches a list of OIDs. If it matches, we need to exclude that CI from being updated by Discovery.I am stuck at the second part, which is excluding the CI from u...
Hi Everyone, I am working on implementing Tag-Based Service Mapping for existing Application Services in ServiceNow and would like some guidance on the best scalable approach. Current setup: - We already have existing Application Services.- I created...
Hello!Creating a pattern to add a device into [cmdb_ci_network_controller], I try to insert the serial number I get from the device into the serial number table [cmdb_serial_number], to have a related list like servers or lan switches have.For this I...
Hi All,I am trying to classify the linux server using SSH ITOM discovery to cmdb_ci_server .I created a new classification under CI Classification > Unix and gave a name as Compute Node with the classification criteria such as output contains ibm-gt ...
