Since Zurich release, we have been getting self-health monitoring alerts for 'Slow event rule warning'. How do you adjust the threshold and severity of these? The alert isn't listed in the Self-health Monitoring rules. I can't find any documentatio...
Hello Everyone,I'm trying to understand the difference between sn_discovery_patterns and sa_pattern. Both appear to point to the same Pattern table, so I'm curious about their specific purposes and use cases.Could someone help clarify the distinction...
I need to clone the widget and placed in the next to it, Please see the attached screenshotI need to clone the widget and placed in the next to it, Please see the attached screenshot, Yes clone the google.com widget and create a new one like that. pl...
Please give me your advice. As I perform quick discovery for lab's verification, discovery log shows the following error message and is not performing normallyError Message : "Discovery status is FAILURE, Discovery using patterns failed due to lack o...
Hi All,We recently upgraded our instance to Australia Patch 2 Hotfix, and we are observing an issue in Service Operations Workspace.After the upgrade, the following options/icons are no longer visible in Service Operations Workspace:Integration Launc...
Hi Experts, There are many threads and explanation documentation , but opening a fresh one to understand as what would be the best way to stop discovering Non-operational / Retired servers from cloud. We have discovery in place but This consumes lice...
Laptop ESPW0H85 has been drop down from the domain without explanation. User Nerea Montoya (81080757) has experienced this issue in the past.In Field Support investigation we have found that different CMDBs CI Serial number has been overwritten. Can...
I working on a windows discovery schedule. i have done the following:- credentials (have tested them)- open all needed firewalls- gave the mid the needed capabilities but when I run a discovery, some of the devices, I get WMI not connected, and some...
Hi Team, Hope you all are doing well. I need information about Foundation data for ITOM/ITAM/HAM/SAM? We are going to implement the ITOM/ITAM/HAM/SAM and need to know what are all basic requirements and required tables regarding the same. Please gu...
We are in the process of transition our IT "documentation" from its current location into ServiceNow. A large majority of it is going into the Knowledge Base which is perfect for How-Tos however there are some items that we are not sure what to do wi...
I am getting Kafka error while setting up cloud cost management for aws , and these are the kafka streams which shall be true i think .So how to resolve this issue?
Why the host data collection field is showing "Collection Failed" while status is still Up and Data collection is on in ACC agent table ?Can anyone tell me what is the reason behind that and how to troubleshoot that.
Team,We have a multi cloud environment. (AWS / Azure & GCP) & we want to perform discovery across all clouds.As per the environment, cloud team is saying that they can provide connectivity from AWS to Azure & GCP.It is a best practice? Can we Perform...
SNMP port is missing in scanner tag in XML of Shazaam input probe resultWhen we are running the discovery of the APIC controllers, Compute leaf, spine type devices, we are not the port 161 open/time_out result in the shazaam input probe result.My que...
Need help with Cloud Provisioning and Governance Implementation Process in ServiceNow. A step-by-step guide could be really helpful.