CSM

flaviamacha
Tera Contributor

How to use Sentiment analysis in CSM Cases without the Now assist?

Tanushree Maiti
Tera Patron

Hi @flaviamacha 

 

Refer these ServiceNow documentation:

Sentiment Analysis 

Configure Sentiment Analysis 

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti