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CSM

flaviamacha
Tera Contributor

‎08-04-2026 10:10 AM

How to use Sentiment analysis in CSM Cases without the Now assist?

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Tanushree Maiti
Tera Patron

‎08-04-2026 11:39 AM

Hi @flaviamacha 

 

Refer these ServiceNow documentation:

Sentiment Analysis 

Configure Sentiment Analysis 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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