Lifecycle Activity set progress is missing

Teja K A · ‎08-25-2023

Hi Community,

I am working on New Hire Onboarding, The Activity set Pre-hire is not getting trigger and in HR Lifecycle Events Case HR case which was created the progress about Activity set's is not visible.

That should be like this in the below image.

For me HR Lifecycle Events Case is like this,

Can anyone help me sort it out?

Sandeep Rajput · ‎08-25-2023

@Teja K A In your Record producer for initiating the onboarding process, make sure that you have the following line populated in the script field.

new sn_hr_le.hr_ActivityUtils().createCaseFromProducer(current, producer, cat_item.sys_id);

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Teja K A · ‎08-28-2023

@Sandeep Rajput thank you for responding. The same line of script is present in record producer of New Hire Onboarding. What else might be the reason for this?

Teja K A · ‎08-28-2023

@Sandeep Rajput Thank you for responding. The same link of code Script also contains in record producer of New Hire Onboarding. What might be the other reasons that it is not showing the cycle of Lifecycle events?

Sandeep Rajput · ‎08-28-2023

@Teja K A Can you check if your HR Service Fulfilment type is populated as a Lifecycle Event.