- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-18-2022 04:45 AM
thank you cruzz.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-18-2022 06:15 AM
cruz,
do I have to use the same clause if I wanted to replace hr case table with incident or if I wanted add three tables .how the where clause should be.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-18-2022 06:24 AM
Hi poornima,
If you want to add a third table, add it, set a prefix for it, put the order 300 and the add a similar condition like the one that was set for the hr case:
sla_task = new_table_prefix_sys_id
Hope this helps!
Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!
Best Regards,
Filipe Cruz
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-18-2022 08:40 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-18-2022 08:43 AM
Hi poornima,
try to change the "Left join" checkbox on the three records related with the three tables.
I know that it will interfere with the results, so this might be the case!!
Best Regards,
Filipe Cruz