There is research that when HR agent apply legal hold on the HR profile, HR agent need sn_hr_core.profile_writer to add legal hold, but if the HR Agent has this role it gives the edit access to the sensitive fields on the hr profile, so without givin...
We have created a dedicated Employee Center Pro portal for the HR team, while IT users access a separate portal. Our requirement is to ensure that IT-related tasks, such as RITM approvals, do not appear in My Tasks and that only HR-specific to-dos (f...
HI,We have a requirement to add Polish and Japanese as supported languages for Knowledge Articles and myHelp Language Preferences.The requirement is that Knowledge Authors should be able to create, manage, and publish Knowledge Articles in Polish and...
Hi Community, Comments/Worknotes needs to be visible only under Compose section of HR case and it should not be visible beneath short description. I tried to achieve this using UI policy but this is hiding even from Compose section. Please guide the ...
Hi, We have a requirement to create a scripted rest API to read HR case data and return case number, created, updated , state and HR Service field values in the response.This has been successfully implemented.However we have additional requirement th...
Hello experts, We are experiencing an issue after upgrading to Australia. ScenarioWe have an HR Lifecycle Event process where:Employee completes several document tasks.The final document task is signed by the employee.An After Business Rule checks w...
Hi All,Does anyone know how to configure Now Assist in Virtual Agent so that users can submit catalog requests through the Virtual Agent conversational interface.
What we're trying to accomplish: We created a custom HR Service called Probationary Period in the Employee Relations Case COE. We'd like to give an HR group access to Probationary Period cases and no other cases in the COE. Approach 1: COE Security C...
Hello Team,I have a WD Connection setup in the system and it works as expected like pulling data and all.Now the customers have added a RAAS report in their Workday.I tried to Raas report access detail.sn_workday_hr_spke_raas_report_access_details Th...
The error message only displays momentarily and then auto-dismisses. Can we change that to have the employee dismiss the message?
Need to call UI Action 'Transfer Case' from Script include or fix script to bulk transfer HR cases.
Hi all, I'm looking for guidance on the recommended/supported approach to achieve the following flow, fully within HR Agent Workspace (Configurable): 1. An HR Agent opens an HR Case2. Clicks a button to preview a document (generated from a template, ...
Hi Team,I am working on a requirement where the client wants an info icon (ⓘ) placed beside a Choice type field's label on the HR Agent Workspace.On click of the icon, it should display a popup message below or near the field. This message should con...
Hi Team,I have created a "Document Template" task with the type set as PDF, which includes two levels of participants: "subject_person" and "opened_for."When an HR LE case is created, a corresponding child case is also generated. According to the par...
Looking for design recommendations for an HRSD annual benefit eligibility review process.Requirements:• All eligible employees must review and respond annually• Most employees will have no changes• If no changes are reported, we would like to avoid c...