How to create a report on Published and Republished Knowledge articles
Hello, How we create a report on Published and Republished Knowledge articles Or How we can differentiate published and republished articles. Thanks in advance
Forum Posts
HRSD - Employee form (Collect Employee Input) limitation.
I'm currently having an issue with the Employee Form / Survey Designer. There seems to be a limitation where it cannot fetch data from another table, which prevents me from displaying the value on an Employee Form field. Based on the scenario shown ...
My Request Filter in ESC shows approved HR cases even if the case is not opened by approver
Hi Experts, When a HR case is submitted for approval by a HR agent in HR Agent Workspace. Approver logins in to employee center and the HR case is displayed both in "My Tasks" and "My Requests". Once he/she approves that HR case from "My Tasks" the H...
Trigger activity set based on mandatory task of the previous activity set
Hello Community, I have a requirement where I need to trigger an activity set when all the mandatory tasks (optional = false) in the previous activity set are completed. Here is what I have done in the advanced trigger, but it still isn't working. An...
Case Commented notification when additional comments getting added while Trasfering a case
Hi Experts, I had an issue where when I transfer a HR case all the additional comments from Old one is transferring and also an email notification stating "Case commented" is triggering to transferred case. Can someone help to fix this without effect...
HRSD Playbook duplicating tasks
When a lifecycle is being initiated in SN HRSD and an agent is working through the playbook we are having issues where tasks are being duplicated sometimes 90 times etc, but this does not happen every time. We have not been able to figure out what i...
how to monitor who removed tags in ticket
Dear ServiceNow community,I have investigated this issue for a while now but unable to find any data or information regarding this while I suspect that this is possible in ServiceNow.Does anyone have any further information regarding how to check in ...
Approvals not showing on my tasks tab in the unfied portal
Hi,I have created a flow designer which takes approval names from an intake form and once submitted creates a hr case. Once the hr case is created it triggers the approvals to the user that was selected on the intake form while submission. Till this ...
Resolved! Was anyone able to to successfully translate document templates ?
Documents templates can be translated as per below https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/human-resources/task/doc-lzt-fm.html I create multiple document templates and tried creating translations for them. Ho...
restrict attachment from target record
We already achieved restriction of attachments when gets attached via compose email for COE's sn_hr_core_case via email Client configuration when user attach an attachment via compose email. We added filter condition as Email.target table is not sn_h...
Group by filter is not able to show all information
Hi all,I hope you're doing well. I've made a filter on my record producer variables and the filter is good, the information displayed is not. It is not showing me all the values once I do group by:Once I move from the next page, it immediately moves ...
Limit submission of intake form after a certain time
Hi,Is it possible to limit the submission of an intake form after it's been the first 10 days or 15 days of the month? If yes how it can be done?Thanks in advance!!
Create playbook for HR case for the agent and the employee (portal/workspace)
Hello,I would like to know if it is possible to create playbooks for standard HR service requests.The employee must enter their HR case in a playbook on the portal.And the agent must continue in the workspace, still in the playbook.I thought about Li...
Document Template - Hide Generate Button
I have a use case for HTML Template where a customer would like to hide the generate button until the Document Tasks are completed and shows up only after the Document has been signed. Does anyone have any ideas?
Not able to add user in the HR Group through Flow
Hi Team,I’m facing an issue while adding a user to one of the HR groups through Flow Designer.In the flow, I am trying to add a user to the IGA group, which is an HR group. However, I’m consistently getting an error during this step.Sometimes Flow De...
