Hi All,We have a requirement where a client wants to automatically route an HR Task to the new hire's Assigned Buddy / Journey Mentor.This task ("Assigned Buddy / Mentor") lives inside our Onboarding Lifecycle Event within the Pre-Hire Activity Set....
Hello Everyone, I appreciate you help on the below query. In Create New case module (in native view) of HR case management, by default configuration, after searching employee, when HR Service is chosen, we get Opened for, Subject person and work note...
Hi Everyone,Looking for some guidance on a contractor access scenario in HRSD.More than half of our workforce (~5,000 workers) are contractors and need access to a limited set of HR services in Employee Center Pro, primarily Employee Data Management ...
Hello All, We are unable to close offboarding cases in HR Work space. Close complete button is not working in HR workspace. Please help. Regards,Shweta
Hi all, I am working with a customer who is having issues with their current document task process. They want to be able to reassign document tasks, but based upon my current understanding, this isn't possible. They also want to 'open up' the PDF doc...
Hi All, We have encountered an issue after upgrading the instance to Australia, the "Add Approvers" UI Action on HR Agent Workspace for HR Cases is not functioning properly. When trying to add approvers using the UI action, the approver record is not...
We have some Tasks that HR agents are creating for various users where they are requesting additional information about the patent Cases.There’s a concern that an employee then deletes the attachment they had attached, erasing all record it ever exis...
Hey SN Community! Is it possible to restrict case access for HR Agents based on their assignment group using a COE Security Policy?For example: Person A is apart of HR Tier 1. There are currently 4 HR Benefits Cases. One is assigned to HR Tier 1, so ...
I understand the concept of Subject Person, and I also understand Opened by, but I have never been able to clearly understand what role the Opened for user represents.Is Opened for the Subject Person?Or is Opened for the person who submitted the case...
Hello Team,I wanted to check if it is possible to generate a report from the HRSD module that includes the following fields:COE (Center of Excellence)Topic CategoryHR ServiceHR RegionCountryAssignment GroupService TypeCould you please confirm whether...
We have an inbound integration from Workday to ServiceNow that creates HR Cases. When an HR agent cancels cases in bulk, ServiceNow correctly sets the state to Cancelled and sets Active = false. However, we’re seeing the integration user intermittent...
Hi, new here. Is there some sort of ServiceNow branded Adoption Kit available with training material? For instance, my company uses Workday for an HRIS, and twice a year Workday sets out an Adoption Kit full of step-by-step guides for all users on b...
Anyone worked on requirement to add attachments on Record Producer on ARC portal?
Hello, We are currently looking at implementing the Anonymous Report Center. Can someone clarify whether it is possible to modify the Report Misconduct form in the ARC so that it is different to that in the standard service catalog? If so, where is ...
Dear Team, We could see normally Case are getting created when email sent to a listed Email id, but in one scenario it did not work as we saw from Flow, "TEST Run Error" we got error as "Cross scope access" we did checked access was granted as per r...