We have set up our HR services with Record producers and have included them in our Employee Center. All of them have Catalog UI Policies and Catalog client scripts and they go to their respective COEs.However on our HR Agent Workspace and Case Creat...
Hello Geeks,We have a use case where an HR agent accidentally moved an Onboarding LCE case to Closed Incomplete, which resulted in the new hire being unable to complete the tasks assigned to them. We also have a valid scenario where agents should be ...
In Lifecycle event, Im trying to open a HR task template and it always opens blank page.I open the Lifecycle event Open an activity and open the associated HR task template and its always blank. But I just configured the template. I tried to delete t...
Hi all,I hope you're doing well. I've made a filter on my record producer variables and the filter is good, the information displayed is not. It is not showing me all the values once I do group by:Once I move from the next page, it immediately moves ...
We have an inbound action that opens HR Cases based on the email address used - these are forwarded to our ServiceNow instance. Most of the cases that come in through email are from the general email box and have been set to open a General HR Query c...
Hi Community,I’m working with Employee Center (ESC) and HR Offboarding cases.Currently, the Activity and Attachments tabs are visible in ESC, but the requirement is to hide them only for a specific group of users.
Hi Team,Since came to know there is no OOB functionality/alternatives available for DSAR in HRSD module. Do we have any plugin which we can use for it or Is it feasible to develop it. If yes can you help me with the solution how can we achieve it.Tha...
Anyone who has taken and cleared the CIS HR exam please let me know what questions you recall that were on the exam so that way I can better prepare myself a study guide to study from. You can attach the questions recalled onto a word document and se...
Hi everyone,I’m getting the message “There is a JavaScript error in your browser console” when my onLoad() client script runs on an HR Task form.After testing, I found that the issue comes from the part of my script where I hide some fields and use g...
I am trying to put a filter on my metric result dashboard to show things like Assigned to, COE, Assignment group, etc. When I put a filter on under HR Core Case and apply the filters, it doesn't seem to be working. I know the metric result table has ...
Problem: When an HR agent needs to do a communication with any specific user, compose email functionality can be used for HR scope.However, though the sent email is added to the activity stream only, the reply to the compose email is received in the ...
HelloI want to avoid that an HR Profile is created for a user when the usertype = "external". What are the different ways to create an HR Profile out-of-the-box?For now I am aware of the BR "Synchronize fields to sn_hr_core_profile" on table "sys_use...
Hi Team,I have created an Inbound email action that when ever Recipients is abc@xyz.com(group DL) then Hr Case will get created , this part is working fine.Now I need to restrict the email creation when the system send's and email to that same DL say...
Hi all, Has anyone gotten an activity mapping custom script to work? For example, Mapping from lifecycle table using a custom script, mapping to HR task table rich description field. Even a simple return "hello"; does not do anything. We tried with...
In the Journey overview page, how to set the default value to these filters Sort by, and Type?? I'm unable to find Instance options.
