How get predefined checklist in the contexual side pane configured
Hi All,I want to know how can we setup a predefined checklist in the contextual side pane of HRSD Agent Workspace,
Forum Posts
what is the differnce between Can Read and Can Contribute in servicenow
I want the difference between these two
On Employe Service Portal(ESC)on standard ticket page how to add a watch list functionality.
On Employe Service Portal(ESC)on standard ticket page how to add a watch list functionality. Please check the attached screen for reference. Kindly suggest me how can we do this functionality.
Resolved! How to set the Assigned to field using a reference field on the HR Profile in an Assignment Rule?
Hi everyone,I'm working on a ServiceNow HRSD implementation and need some help with an Assignment Rule.I'm using the table sn_hr_core_case_workforce_admin. The assignment group is already determined by assignment rule , and I need to populate the As...
HR task type Mark When Complete
Hi All,In HR agent workspace under case, we will create a task with task type: Mark when complete and in portal assignee is able to see the mark complete button not the hr case opened by.By OOB behavior case opened for can also view the mark complete...
HR Task Type
Hi All, I have a requirement, I have a HR task HR discussion and here I am using HR task type as "Mark as complete" , on portal it is visible as shown below, but I would like to have some additional field like comment box, where HR can write his co...
HRSD Favourite Articles - OOB Sorting Capabilities
Hi Team,I am currently assessing enhancement options for the OOB Favourite Articles functionality in HRSD.At present, the available OOB sorting options appear to be:Recently AccessedDate Added (Newest)Date Added (Oldest)Has anyone implemented or iden...
Resolved! HTML code being returned when previewing the document template of type HTML
HTML code being returned when previewing the document template of type HTML .I was testing the document generation through API script , but the pdf which got attached to the record shows with HTML tags . i have used some plain single line text to pr...
Document generation Api works from background script but not through HR flow or BR
I have tested the document generation through background script -var recordId = '021e42bfc348d390f52****';var documentTemplateId = '252abf1b938***';var pdfName = 'CFTC.pdf';new sn_doc.GenerateDocumentAPI().generateDocumentForTask(recordId, documentTe...
Title: Catalog UI Policies Not Working in HR Agent Workspace When Impersonating Another User
Hi everyone,I'm working on an HRSD implementation in ServiceNow and have configured several Catalog UI Policies on variables associated with an HR Record Producer.The policies work as expected when I access HR Agent Workspace using my own account. Ho...
AWA vs Manual Assignment – HR Tasks & Cases Reporting Requirement
Hi i have a requirement to create a consolidated report/dashboard to provide better visibility into work allocation and processing efficiency within HR Operations. ObjectiveThe report should help distinguish and analyze the following:1.AWA Auto-Assi...
Best Practices for Designing a Preliminary HR Case Triage Process
Hi everyone,I'm looking for recommendations on the best way to design a preliminary case assessment process in ServiceNow HR Service Delivery, specifically within Employee Relations.Business contextThe objective is to introduce an initial assessment ...
Resolved! How to Add External Email Addresses to the Watch List of an HR Case in ServiceNow HRSD?
Hi Community,I am working on ServiceNow HRSD and need to add external email addresses to the Watch List field of an HR Case (sn_hr_core_case). These email addresses do not belong to users available in the sys_user table.In the standard platform funct...
retrigger old HR survey
Hi Everyone, I need to retrigger old hr survey which are in ready to take state and created before particular date pls find attached screenshot.
Reason for the 'Ready for work' business rule on the HR Case [sn_hr_core_case] table?
Does anyone happen to know the intent behind the Ready for work business rule on the HR Case [sn_hr_core_case] table? Ref: https://<your_instance_name>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=3e5330019f22120047a2d126c42e70f9 Technically, w...
