Hi All,I am using the configurable workspace , we have integrated teams with configurable workspace but we are unable to see the teams icon but the teams icon is present in classical workspace . Kindly help me on how to bring the teams icon on the co...
Hi Team,As per our current story, we have updated the Topic Category, Topic Detail, and Priority fields for specific HR Service Case creation.We observed that for all newly created HR cases, these fields are getting updated correctly with the new val...
In a report in Service Now I am trying to link the fields from the case table to the Task SLA table that the report is built on. The fields within the form appear under "questions" in Service Now and I understand they are not defined as proper field...
I wanted to check if below features will be supported with Zurich on EC Pro - Employee DirectorySocial Media Feed Map Widget to locate offices Is there any additional plugin we need to install to see these features ? How to enable these feature on EC...
Hi All, We have this Employee Centre Packs will it be available with Zurich to install?
Hello Community, We have a issue, while direct changes happen on status field from WIP to Suspend it is auto changes to WIP after saving the case form on HR agent workspace. Using UI action is working fine. Please let me know the issue here/ any root...
Lately, I came across this table while I was looking into a ootb script include, does anyone know the purpose of this table?
Can someone provide me Now Assist for HRSD Bulk RCA approval Fix script Xml file?I have referred to this doc.https://www.servicenow.com/docs/r/employee-service-management/now-assist-for-hrsd/run-rca-now-assis… After installing Now Assist for HRSD, we...
We noticed a change in our environment recently where the To field in the Activity Stream Compose modal in HR Agent Workspace is now marking the "To" field as mandatory when composing an email through Agent Workspace.Is there any way to make the "To"...
Hello, I have an activity who does not move his status to finished when all the task are closed (even after 1 day). My exemple (blocked in the 'signature' activity) .Someone can help me to find the solution ? Thanks
HR Service Delivery (HRSD) When planning an HR Service Delivery (HRSD) implementation, is it mandatory to get a license and generate an HR profile for every user record in the sys_user table? Is it allowed to limit the scope of licensing - for exampl...
Hi all, we have an issue with primary job and secondary jobs showed on HR profile. This information is retrieved via integration from SuccessFactors. In SAP, the data are set correctly, the primary job is marked and the secondary job has earlier end ...
Hello SN community! My organization is having a really difficult time getting the reporting and analytics we need within the scoped Employee Relations due to all the separation between the tables (ER Case, Corrective action, allegation, involved par...
Hi,Is it possible to display the agents picture and name/initials on the live chat session of virtual agent bot. If yes, how it can be done?Thanks in advance!!
I have a Business use case :The At a Glance panel should display the Subject when present and the Opened For when Subject is blank for HR cases in HR agent Workspace.Can this be achieved ?
