Hi All,After the YOKOHAMA upgrade, we've noticed an issue in both the CSM Workspace and HR Agent Workspace. Specifically, previously entered values in 'String type' fields, as well as in the 'Response Template Search' and 'Related Search' sections, a...
Hi Team,I need to change the default filter conditions when i click All HR cases, SLA at risk in Landing page. I am aware that we can change that via UI builder but wanted to know if we have any configurations to change it without touching UI builder...
Current Behavior:We currently have a notification that is triggered whenever there is a change in the "Additional Comments" field.New Requirement:When a user sends an email, the content should be updated in the "Additional Comments" section. However,...
When creating knowledge articles in ServiceNow, you can select the language if multiple languages are configured in the system. In Norway, some users prefer articles in Norwegian, while others prefer English. However, the Employee Center automaticall...
Hi all,We have a requirement to enable the quick links [sn_ex_sp_quick_link] on the Employee center portal AI Search.We have created the AI Search source and navigation tab to show the quick links.In the quick link table [sn_ex_sp_quick_link], the re...
We’re working with Lifecycle Events in ServiceNow, and have a use case where a manager may want to retrigger a specific Activity Set multiple times, even after it has been completed.For example, the Activity Set might include onboarding tasks or comp...
Hi Everyone,I have a requirement where users must upload at least 2 attachments before submitting a service (Catalog Item / HR Service).For example, if a user adds only one attachment, they should not be able to submit the request.If anyone has done ...
Hi everyone, Is there a possible way the watchlist person can able to see my requests in portal page..?
Hello - is it possible to allow a user who is on the watchlist of an HR case to also be able to view the cases details via the hrm_ticket page in Employee Center? Currently, if a watchlist user tries to view case details in Employee Center, they'll g...
I want to show specific HR service cases to the opened by peers, so the peers can monitor these cases while the opened by is away. If I add the peers to the Watch List of the case, update the Standard Ticket Configuration to include the watch list (d...
I created a Business Rule that retires translated articles when the English version is retired. It works fine if there's a translation for the same version of the English article.But here's the problem:If I retire the latest English version (like v3)...
Hello everyone,I’ve created a test case using ATF to submit one HR Service, and it’s working fine overall. However, I need to impersonate a test user to verify the case details in the backend.So far, I’ve added the following steps:Step 1: Impersonate...
Hi all, Are there analytics for the Advanced Portal Navigation in the Employee Center (i.e. how many times each menu item is clicked on)?
Hi,I'm trying to test out the new 'Generate onboarding ramp-up plan agentic workflow' in HRSD. I'm currently trying to follow the product documentation: https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/human-reso...
