ESC portal how to add images in esc
Hi Team can any one please help me with steps how to configure this
Forum Posts
HRSD Reporting Requirement – Tier 3 Escalation % by HR Service and Country
Hi All,I am working on an HRSD KPI reporting requirement and would appreciate guidance on the best implementation approach.Business RequirementWe need to report the percentage of HR cases that are escalated to Tier 3, with the ability to analyze the ...
HRSD CSAT Monthly Reporting – Average Satisfaction Score by Service and Country
Hi All,I am working on an HRSD reporting requirement and would appreciate guidance on the recommended reporting approach.Business RequirementWe need to create a monthly CSAT report that shows:Average survey satisfaction score submitted by employees a...
GE: Job Level Progressions
Hello, I am currently implementing enhancements to baseline Skills Foundation and Job Architecture data. I wanted to inquire on anyone's experience implementing the Job Level Progression configurations within the Job Architecture module. There is a c...
HRSD Record Producer Created on sn_hr_core_case - How to Create Cases Directly in COE Extended Table
I'm facing an issue in HRSD and would appreciate any guidance.Current RequirementI have created a Record Producer on the sn_hr_core_case (parent) table.The Record Producer contains two variables:q1_help_area – 7 choicesq2_details – 27 choicesThe func...
Client error in atf (open an existing record)
Can I ignore this error in atf while using step "open an existing record"?
Resolved! HR Task - use of close complete button vs State field drop down
Hi... We have noticed that when closing an HR Task using the Close Complete button, a Work Note box pops up requiring the user to add a work note. However, if the user changes the state field using the dropdown to Close Complete, this work note box ...
Adding Attachment on Anonymous Report Center (ARC)
Anyone worked on requirement to add attachments on Record Producer on ARC portal?
Reassigning document tasks - is it possible?
Hi all, I am working with a customer who is having issues with their current document task process. They want to be able to reassign document tasks, but based upon my current understanding, this isn't possible. They also want to 'open up' the PDF doc...
Database View for HR Multi Row Variable Set
We are trying to create a report that lists all of the employees entered through a Multi-Row Variable Set (MRVS) on separate lines on the report. On our form, a script generates an HTML table using the data from a Multi-Row Variable Set. We use the M...
Show Specific Timestamp
Hi Guys, In the Metric Definition table of HRSD, I want to calculate and display time data from the HR Case (sn_hr_core_case) table with specific conditions on state transitions.The requirement is to capture only the transition timestamps between sel...
Compose Email HR Agent Workspace Reply to
Hi, I want to configure the default email adress (reply to) when we send an email via HR Agent but i don't know how i can do that. Thanks
Agent Workspace
Hello, UI Classic of HRSD, we used a "collaborator" on the case form . Does such a tool exist for agent workspace? Request from the business, is to have the agents reach out to a specific agent to collaborate on a case. Sending them a notificatio...
Resolved! Execute Activity Set activities sequentially.
Hi, In the HRSD Lifecycle Event, I have configured multiple Activity Sets. Within the Pre-Leave Preparation Activity Set, there are three activities. My requirement is that these activities should execute sequentially:The first activity should be tri...
Resolved! HRSD Report - Display COE Name Instead of Technical Table Name in Legend
Hi Experts,I have created an HRSD report on the HR Case [sn_hr_core_case] table.Group By: Subject Person → Location → CountryStack By: HR Service → Topic Detail → Topic Category → COEThe report is working as expected; however, the legend displays the...