We have an activity with a notification template attached to it. When an audience is set (We are checking for is user language is set to french, and one for when it is not), the activity is not triggered and the activity set directly jumps to finishe...
I’m facing an issue on a Zurich family instance with Document Templates and PDF Generation Utilities. Here’s the scenario:In my Yokohama PDI, clicking Preview on an HTML Document Template works fine and generates a PDF.On the client Zurich instance e...
I’m working in CSM Workspace and using the Compose Email action from a Case record.When I open a new email draft, the rich‑text editor in the “New Email Draft” tab always defaults to Verdana, 10pt . I would like the default for agents to be Times New...
Hello All,I got a requirement where Once Hr case is submitted we need to create HR Task automatically and need to attach the check list template based on the assignment group selected on HR case. For That I have created Flow and the flow is triggerin...
Hello everyone, I got a bit confused regarding the application scope to be used when creating a Lifecycle Event and the HR Service that triggers it. I'm building a LE for on/offboarding and looking for best practices or what to take into consideratio...
Hello All, I got a requirement where I need to send an email to Requester once the HR case is submitted for any COE. I have created the Notification and calling Email Script as shown in below screen shot.I could see Contextual search results are show...
How Predictive Intelligence is different from Now Assist AI agent Triage in ITSM Like Categorizing ITSM incidents / auto population of fields
How do I add a new label + field value to the HR Agent Workspace Employee 'Contact Card'? See provided attachments.
Hi, I need to modify the HR record producer / catalog item so that the resulting HR case is assigned to the HR team only after all required approvals have been completed. At this time, the HR case is receiving a team assignment immediately upon creat...
Hello all.Hope it's going well.I am not able to complete my LAB instance for the SNPI - Agile Planning just because of Steps 11,12,13.11.Filter the list to display only the stories where the value of Assignment group contains Students.12.Associate th...
I was doing the simulator tasks and stuck at the place where it is asking me to assign all HHD Stories to the Application Development theme and HHD Application Development epic?. I have done it all but still facing the same error. Not sure how to pr...
When we are trying to do Initiate document tasks getting an error It happens when Signing Type is selected as DocuSign when Signing Type is ServiceNow Tasks gets created in the HR case.We tried creating Cross Scope privileges by following https://su...
Hi,I’m having an issue with the HR Case default view in our instance. The HR case form "default view" seems to be “frozen” on the standard view and I’m unable to switch it to the HR Workbench view for all users. Even when I manually select HR Workben...
Hi All, facing one issue:we have encrypted field in HR total rewards case ..that is salary field , we are generating employment document using document templates and used salary field to show salary in document using ${annual_slaary} but always salar...
Hi, As an end user I need to remove org chart from profile page from HR4U portal. Can anyone please help me to achieve it. Regards, Nivedita
