At glance icon for Alumni
Hi Team, For alumni users, case raised from asc portal.For that HR cases, at glance icon in contextual side bar is not available.Is there any way to configure it?
Forum Posts
HR Cases are reverting back to ready state
There is an issue in prod explaining that the HR cases are Reverting back to Ready state from Work in progress, awaiting acceptance, closed complete...... and so onAnother concern is that in the history it shows that the user updated the state, but t...
At a Glance' panel should remain collapsed by default when opening a case
Hi Team, I need to collapse at glance details in sidebar by default. Any way how we can achieve it?
Resolved! Is there a way to merge two cases into one?
If we find that there are duplicate cases, we are just copying / pasting notes as needed from one case to another and then cancelling one of the cases. However, if there is a way to merge cases, that would be ideal.
Configure Transfer to IT Incident option in General Inquiry HR case that belongs to sn_hr_core_case
Looking to determine whether the "Transfer to IT Incident" option can be configured for General Inquiry HR Cases that reside in the sn_hr_core_case table.Currently, when using the Transfer Case functionality on a General Inquiry HR Case, the availabl...
Creating a Dynamic Filter for HR SKills
Hi all,I'm trying to give agents a filter that reads "show me cases tagged with any of the skills on my own user record" — essentially a dynamic filter 'Skills is one of my skills'. The operator does appear on the Skills field, so the option is bind...
Bypass sn_hr_core.impersonateCheck
I have a select few users that need to be able to impersonate users without worrying about the sn_hr_core.impersonateCheck property being set to true. I haven't found a recommended way of bypassing that property aside from toggling it back and forth ...
HRSD Lifecycle Event – Existing Employee Movement Cases Stuck After Activity Set Dependency Change
Hi Community,We have an HRSD Lifecycle Event for Employee Movement with approximately 15 Activity Sets, where the Activity Sets are executed sequentially based on dependencies.For example:Activity Set 1 → Activity Set 2 → Activity Set 3 → …Recently, ...
Update Set Batch Changes are not promoting correctly in Brazil version of the Instance
I'm trying to promote changes to another instance which is in Brazil version. The update sets in batch are committing successfully with all the changes. However, when I open child update sets from local update set, customer updates are empty and no c...
Employee form on HR task
Hi Team,I’m looking for design suggestions for the following requirement:I need a form to be embedded within an HR Task. The agent should be able to complete the form and save it as a draft without submitting it. Whenever the agent reopens the form, ...
How to calculate dynamic SLA Performance % based on each HR Case's Resolution SLA target?
Hi Community,I’m looking for guidance on enhancing an existing Average Resolution Time report for completed HR Cases.Current ReportTable: Task SLATask Type: HR CaseSLA Target: ResolutionStage: CompletedAssignment Group: Applicable Billing groupsCurre...
HR Agent Workspace - Inbox Not Visible
Hi Team,I am facing an issue in HR Agent Workspace where the Inbox is not being displayed.Issue Details:Navigated to HR Agent Workspace.The Inbox section is not visible .Users have the required HR roles(awa_agent, agent_workspace_user) assigned.Tried...
Employee Relations Summary Report - Not Including All Sections of the Case
Hello, I'm testing the Summary Report functionality within the Employee Relations module, and it does not currently include the following, even when they are included on the case record: Case attachmentsInterview recordsEvidence recordsEmails sent fr...
Purpose of the 'Regenerate' button on Summary Report for an Employee Relations Case
Hello, On an Employee Relations case, there is a 'Regenerate' button on the Summary Report. When I click the button, it doesn't seem like anything happens... can anyone provide some insight on the actual functionality of this button?
Dynamic approvers for HR Case based on Record Producer variables - HRSD best practice?
Hi Community,I am looking for best practice guidance on implementing dynamic approvals in ServiceNow HRSD.RequirementWe are designing an approval process for HR Cases.The approvers are not fixed users or groups. Instead, the employee submitting the r...
