Hi ServiceNow Community, Currently, I’m doing lab activities for the HRSD Module Fundamentals. Can anyone help me with the following? Issue: Why is the HR Admin user not listed with the Relocation Specialist skill, even though we assigned the skill t...
Hi everyone! I'm having a problem with the ticket page. When the record is an RITM, the users' avatars/initials appear, but when it’s an HR Case, they don’t
Hi All,I am facing a issue related to the Widget for Alumni portal.I have cloned the Widget and trying to use it but still this shows the below Message and not allowing me to make any changes.The widget is set to public.What can be the possible solut...
Hi Team My client is asking to add sub tittle for heading How to add sub title down to that Heading in quick link I.e Request employee realtion support tage line - click to open the e................................... How to to this can any on...
Hi Team How to add tagline down to that Heading in quick link I.e Request employee realtion support tage line - click to open the e................................... How to to this can any one please help me here with the steps .
Our watch list users have access to the HR Case in the Portal but can't see the case header information like "opened for", "assigned to" and watch list". Is there a way to update their view to add this information?
Hi Team - IN esc portal - how to add white background box with inside text on the banner Present HTML and CSS scirpt HTML <div ng-if="data.topic.active" class="topic-container" ng-class="{'mobile-border': c.data.isMobileApp }"> <div ng-class=...
When i Click on the New Request Button It is taking me Here Now on the Search Filter where it says Search Catalog, I should be able to see the Knowledge Articles Any Help would be appreciated, I tried all the possible ways of Doing it but nothing Wo...
Store and open a video in a Knowledge Article
Hi Team , can any one please help me on this esc portal paragrapgrah alignment . Current source code from instance option we need like below we need like above attached How to configure this can any one please help me on this , also how to Te...
Hi Community,I have a requirement to increase the maximum number of open tabs in HR Agent Workspace from 10 to 20.Business Requirement:HR agents frequently work on multiple HR cases simultaneously. The current limit of 10 open tabs requires them to r...
When an HR Agent clicks the out-of-the-box "Compose Email" action, the email body should automatically include the last 5 comments from the HR Case.What I have tried:Created an Email Client Template.Added a Mail Script to retrieve the last 5 comments...
Using the Australia release I am trying to add HR task template description translations as per the following instructions https://www.servicenow.com/docs/r/employee-service-management/hr-service-delivery/translation-of-hr-cases-and-tasks.html?sectio...
Hi Community,I’m trying to use the out-of-the-box dashboard available in Agent Workspace for HR Case Management (HR Configurable Agent Workspace). However, I’m not able to see it on the front end.Has anyone faced this issue before or can guide me on ...
There is an issue in prod explaining that the HR cases are Reverting back to Ready state from Work in progress, awaiting acceptance, closed complete...... and so onAnother concern is that in the history it shows that the user updated the state, but t...