Hi there,I'm looking to change the "From" and "Reply To" email address within the HR Agent Workspace "Reply", "Reply All" and "Forward" functionality. Is that at all possible?The addresses that are used now, are our "default/general" emailaddress, bu...
What could be the reason why Hrc form that is made of 2 column on load start to only load one column. It forced user to clear the cache and browser history then log back in to have all columns appearance. This is happening only on HRC form not on the...
In my archive tables sys_id's are getting displayed in place of reference records for "assignment group , opened for, opened by and affected user". archive rules are configured and "retain references" is checked true.in those archive tables, type of ...
Hello Community, I recently installed document management plugin (com.snc.platform_document_management) for managing attachments on HR cases. I configured related list on one of HR COEs. As a admin I am able to create a new document record and publis...
Hi all, When a record is updated and saved in the HR Agent Workspace, we need the entire form to reload automatically. This ensures the To and CC fields in the emails section reflect the most recent updates immediately. Appreciate your response. Tha...
Hi, I have a query: Is it possible to implement load balancing using matching rules regardless of agent skills or the COE table on which a case is created?Additionally, can capacity be automatically freed when a case is moved to statuses such as Awai...
I am trying to access HR Manager Dashboard but it just spins but does not load. I have all the plugins. PA, HR Agent workspace and EC Pro. I have hr admin and sn_hr_core.manager access. Is there anything else that's missing?
I have gone through the tasks multiple times and tried following the instructions from previous posts and still getting the following errors Did you create the HHD Application Development epic?Did you assign all HHD Stories to the Application Develop...
Are there any customers who have used both ServiceNow HRSD & Workday Help for service delivery? I'd love to hear very specific pros/cons. Obviously ServiceNow is great for coordinating tasks across the organization, not just within HR. What other exp...
Hi Community,I'm working on KB Article Templates in ServiceNow and I need to use an internal font in the article template HTML fields.Context:Our company has a custom internal font (not available on the web)I'm building KB Article Templates with HTML...
Hi, I have a issue. Which I navigate to all catalogs in ESC portal, the items, Report an issue and Can't find what you are looking in Popular items. I don't want them bcoz they are in ITSM side. How should I remove / Hide. I already checked taxanomie...
When viewing a COE Security Policy record, users with the sn_hr_core.admin role aren't able to see or set the value of the COE field, which is just a list of hr case tables. They also don't have the "Insert a new row..." option to add a new group to ...
Hi All, In servicenow to workday integration, Once any updates happens to the user record in servicenow hwo those will be updated in the workday ..How to check those ,In my scenario some personal details are not mapping to the workday record .
Hello, I am working on a project that involves making a UI button visible in the agent workspace based on a field in the hr_profile. During this implementation, I discovered that our opened_for does not always align with our hr_profile. I found some ...
Hi everyone,I'm experiencing an issue with Field Translations in ServiceNow and hoping someone can help.**The Problem**I'm trying to add a French translation for the `global_description` field on the `sn_hr_core_template` table (HR Template). Every ...
