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10-12-2022 08:56 PM
Hi @Becky T_ ,
Please explore roles related to response templates
Also, Make sure agent has hr case writer and hr basic role and see if they can see other HR tables.
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10-12-2022 08:57 PM
Hi @Becky T_ ,
Refer to this thread :
https://www.servicenow.com/community/csm-forum/response-templates/m-p/420002
Also, explore roles related to response templates
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10-13-2022 06:35 AM
Hi Sandeep, Thanks for the reply. I previously read that thread and all the product documents. I was hoping to hear from others who use Response Templates to understand who they are giving the roles to and how it's working for them. Best, Becky
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10-12-2022 10:35 PM
We have HR manager of each COE case to manage/support (Create/Edit) its Response Templates. This works well for us.
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10-13-2022 06:36 AM
Hi John, Thank you so much for your response! This is very helpful. Have you had any issues come up from these managers having such access?
