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04-30-2024 04:15 AM - edited 04-30-2024 04:17 AM
it should serve same as in the standard ticket page which is created,updated,state of the case
But those values should be visible in left side of the page beside the case number, so that was the requirement
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04-30-2024 04:43 AM
Hi @sri vijaya
This is what we got OOTB , so lets keep it like this. It is by design.
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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04-30-2024 05:39 AM
This requirement can be achieved easily without cloning the widget. The below solution benefits from how ServiceNow compiles CSS code.
- Navigate to the portal you wish for this change to apply to, for this example we'll use "esc"
- Navigate to the theme record being used by the portal
- Via the related list, create a new CSS Include record as well as a new Style sheet (see below)
- Open the style sheet (which will be blank) and enter the following
.v8face42a131d0810da297ad66144b0e2 {
div {
.panel-body {
div {
float: none !important;
}
}
}
}
On refresh you'll have the headings left aligned.
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05-02-2024 03:18 AM
Firstly Thank you for the answer
This stylesheet worked for me for aligning the information(created,updated,state) to left
But it aligned the subject person and opened for also as shown below, can we set these two of them in standard way like side by side ?is it possible?
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05-02-2024 06:28 AM
Ah yeah my CSS isn't the best - however you can amend the CSS line '.panel-body' to '.panel-body.no-padder'