sri vijaya
Tera Expert

Hi @Dr Atul G- LNG 

it should serve same as in the standard ticket page which is created,updated,state of the case

But those values should be visible in left side of the page beside the case number, so that was the requirement

Hi @sri vijaya 

 

This is what we got OOTB , so lets keep it like this. It is by design.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

Kieran Anson
Kilo Patron

This requirement can be achieved easily without cloning the widget. The below solution benefits from how ServiceNow compiles CSS code.

 

  1. Navigate to the portal you wish for this change to apply to, for this example we'll use "esc"
  2. Navigate to the theme record being used by the portal
  3. Via the related list, create a new CSS Include record as well as a new Style sheet (see below)

KieranAnson_1-1714479765676.png

 

  1. Open the style sheet (which will be blank) and enter the following
.v8face42a131d0810da297ad66144b0e2 {
  div {
    .panel-body {
       div {
        float: none !important;
      }
    }
  }
}

On refresh you'll have the headings left aligned.

KieranAnson_2-1714480766232.png

 

Hi @Kieran Anson 

Firstly Thank you for the answer 

This stylesheet worked for me for aligning the information(created,updated,state) to left

But it aligned the subject person and opened for also as shown below, can we set these two of them in standard way like side by side ?is it possible?

srivijaya_0-1714645117574.png

 

Ah yeah my CSS isn't the best - however you can amend the CSS line '.panel-body' to '.panel-body.no-padder'

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